CUSTOMER2026-06-02 00:43:48· chat/gorgias_chat
Hi I just submitted an exchange how long does the process take?
AI_AGENT2026-06-02 00:44:13· chat/api
Hi!
Once your exchange is received at our warehouse, it usually takes 1–2 business days to process. After that, delivery of the exchange typically takes 3–5 business days, depending on your location.
I'm now connecting you with a team member who can check the detailed status and provide you with an update. They'll be able to assist you further shortly.
CUSTOMER2026-06-02 00:45:11· chat/gorgias_chat
Do you mail a return label or?
AGENT2026-06-02 00:45:20· chat/helpdesk
Hi! I’m Anna, and I’ll be helping you from here.
CUSTOMER2026-06-02 00:45:31· chat/gorgias_chat
Ok thanks
AGENT2026-06-02 00:45:42· chat/helpdesk
We do not offer free returns and do not provide return labels.
For exchanges, you only need to cover the shipping costs for returning the items to us, while we will take care of the shipping costs for sending out your exchange. You may use local postal services or any shipping company of your choice to return your items.
AGENT2026-06-02 00:46:01· chat/helpdesk
We need to receive the old item/s before sending you the new/exchanged item. It takes 1-2 business days to process your exchange, followed by 3-5 business days for delivery.
CUSTOMER2026-06-02 00:46:38· chat/gorgias_chat
Ok thanks
AGENT2026-06-02 00:47:29· chat/helpdesk
You’re welcome! Can I help you with anything else?
AGENT2026-06-02 00:49:01· chat/helpdesk
Sorry, are you still there?
AGENT2026-06-02 00:53:09· chat/helpdesk
Looks like you’re all set. Feel free to let us know if you have any questions. Thank you, and have a lovely day! x