Conversation with Elis Langford

Hi, welcome to TRIANGL! For exchanges involving size or fit, you can return just the piece you want to switch (either the top or the bottom), or the full set. Once we receive and process the return, the replacement item will be sent out with no additional shipping charge. You can proceed with this exchange through our Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Is there anything else I can help you with?

Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.

Hi there! I’m Kelly, and I'll be helping you today. :)

Sorry to know that the bikini didn't fit exactly the way you wanted it to

Can I get the order number?

I'm so sorry your concern is best handled by the Returns Team. Let me forward it to the Returns team for further assistance.

One moment, please.

Just to confirm, you wish to exchange top and bottoms, correct? Which size do you need for bottoms?

That's SMALL tie side CHEEKY bottoms?

Thank you. I have forwarded your concern to the Returns Team for review. Allow them to get back to you via email within 24 hours for further assistance. Kindly monitor your spam and junk folder as some emails ends up there.

In the meantime, is there anything else that I can help you with?

Hello, needed another exchange. Thanks - bottoms - S tie side Cheeky bottoms, please. - 5E66762934137 Hi I made a return request but instead of the top i want to exchange the bottoms. This is my request number #5E66762934137 - can I still do that?

Please do wait for the Returns Team advice via email.

- related ticket https://triangl.gorgias.com/app/ticket/225443109

You're most welcome. Anything else that I can hep you with?

Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.

Hi Elis, Thank you for getting in touch, we are here to help. We have updated your exchange request for the following items: Returning: VINCA - BANC Blue Triangle Bikini Top : S BANC Blue Bikini Bottom : XS / Tie-side / Cheeky (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: VINCA - BANC Blue Triangle Bikini Top : M BANC Blue Bikini Bottom : S / Tie-side / Cheeky (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 5E66762934137 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Dy

#2348618NA / 5E66762934137

RT https://triangl.gorgias.com/app/ticket/226746785