CUSTOMER2026-06-30 14:12:42· chat/gorgias_chat
Can I talk to someone
AI_AGENT2026-06-30 14:12:53· chat/api
Hi, welcome to TRIANGL! Thanks for your message, I can help with that. Please hold on for a moment while I transfer the chat. A live agent will be with you shortly.
You can leave your email address here so the team can reach you. Expected waiting time for a response in chat is 1 min.
AGENT2026-06-30 14:13:36· chat/helpdesk
Hello Fiona x
AGENT2026-06-30 14:13:48· chat/helpdesk
You're now connected with a live agent. I'm Michelle, how can I help you today?
CUSTOMER2026-06-30 14:14:25· chat/gorgias_chat
Hi my name is Fiona I was just reaching out. I had a little situation. I bought two bikinis and was advised the wrong size so the return team emailed me saying they could expedite me new ones for this trip I had planned and what not. They told me to respond back within 48 hours and I did, but that was a couple days ago and they haven’t gotten back to me. I’m trying to return these ones but I need like an Ra number.
CUSTOMER2026-06-30 14:14:36· chat/gorgias_chat
I’m just trying to see if I can get followed up on that email if you’re able to forward it to them or something
AGENT2026-06-30 14:16:33· chat/helpdesk
I'm so sorry for the delay on response of our Returns. I'll send them an urgent follow up. May I note the original order number please?
CUSTOMER2026-06-30 14:17:04· chat/gorgias_chat
2360075NA
AGENT2026-06-30 14:18:22· chat/helpdesk
Thank you, Fiona. Let me pull up the email thread on this. Hang on.
AGENT2026-06-30 14:19:07· chat/helpdesk
Appreciate you waiting.
CUSTOMER2026-06-30 14:19:33· chat/gorgias_chat
Thank u so much. I already know which new bikinis and sizes I want as well if I could get those shipped out for the trip I have planned. I think they said they would expedite it or something. I will ship out the returned ones today I would’ve done it earlier just needed that number
CUSTOMER2026-06-30 14:19:38· chat/gorgias_chat
No worries at all
AGENT2026-06-30 14:22:06· chat/helpdesk
To confirm, you'd like to exchange the MIMA PINK CANDY set for the MICA BUTTER YELLOW. And you're also exchanging the MIMA SILVER Top for M.
AGENT2026-06-30 14:22:53· chat/helpdesk
I'm sorry for the slow response, I'm making sure that I'll mention the correct styles.
CUSTOMER2026-06-30 14:25:12· chat/gorgias_chat
You are totally fine don’t worry. I am going to exchange the mia pink candy for the Mika Butter yellow that’s correct. I would like the standard cheeky, medium bottom, and then medium top! And then I would like to exchange the silver one for the mica sun sprinkle again both top and bottom M and the standard cheeky bottom as well.
CUSTOMER2026-06-30 14:26:00· chat/gorgias_chat
I think the Micas will work better for me
AGENT2026-06-30 14:27:35· chat/helpdesk
Appreciate it, Fiona.
Unfortunately, the MICA BUTTER YELLOW is currently sold out in size M Standard Cheeky bottoms. It's only available in cheekiest.
CUSTOMER2026-06-30 14:28:06· chat/gorgias_chat
We can do cheekiest thank u
AGENT2026-06-30 14:28:06· chat/helpdesk
MICA - SUN SPRINKLE Polka Dot is available in M top / M Standard Cheeky
CUSTOMER2026-06-30 14:28:12· chat/gorgias_chat
Perfect
AGENT2026-06-30 14:29:37· chat/helpdesk
Awesome! To summarize, you're returning:
#2360075NA
MIMA PINK CANDY
MIMA SILVER SPARKLE
Exchanging for:
MICA BUTTER YELLOW M Top / M Standard Cheekiest
MICA - SUN SPRINKLE Polka Dot M Top / M Standard Cheeky
CUSTOMER2026-06-30 14:30:07· chat/gorgias_chat
yes!
CUSTOMER2026-06-30 14:30:10· chat/gorgias_chat
Thank u so much
AGENT2026-06-30 14:31:50· chat/helpdesk
Ok, great! Forwarding this information to our Returns for their ready reference. Please expect them to email you with return instructions and further help with your exchange, within the next couple of hours. I'm tagging this urgent for their immediate assistance.
AGENT2026-06-30 14:32:20· chat/helpdesk
From time to time, kindly also check your spam/junk folder.
AGENT2026-06-30 14:32:35· chat/helpdesk
In the meantime, is there anything else I can be of help?
CUSTOMER2026-06-30 14:33:44· chat/gorgias_chat
Nope but thank u so much for all of ur help
AGENT2026-06-30 14:34:46· chat/helpdesk
Glad that I could help! Please feel free to chat with us here anytime you need assistance. Wishing you a lovely Tuesday xx
AGENT2026-06-30 14:34:55· chat/helpdeskINTERNAL
ESC https://triangl.gorgias.com/app/ticket/226750971
CUSTOMER2026-06-30 14:35:44· chat/gorgias_chat
You as well!