31,919 tickets1-100

Exchange

Cathy Broussard · cathy-broussard@hotmail.fr · Gorgias #224521969

closed
Opened
4 Jun 2026, 13:43
Closed
5 Jun 2026, 00:03
Assignee
Elaine - Returns Team
Order
2369837
retreturnsreturns_approvedreturns_follow-uptrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-04 13:43:59· email/email
    Hi, I hope you are doing well, I have submitted an exchange request (# F2E5C72930021) for order #2347744NA. I haven't heard anything yet and was wondering if this request was being processed ? I would like to exchange the Sofi-cookie halter bikini top from a size S, to a size M.
  2. AGENT2026-06-05 00:02:58· email/helpdesk
    Hi Cathy, Thank you for your message and for following up. We have received your Exchange Request #F2E5C72930021 for Order #2347744NA. We would be happy to assist with your request to exchange your SOFI - COOKIE Halter Bikini Top from size S to size M. We are confirming your exchange request and have approved the exchange for the following item: Returning: SOFI - COOKIE Halter Bikini Top S (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: SOFI - COOKIE Halter Bikini Top M (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: F2E5C72930021 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for Canadian customers): Canada TRIANGL RETURNS Ottawa Logistics Fulfillment 1270 Humber Place Ottawa, ON K1B 0B4 Canada ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx
  3. AGENT2026-06-05 00:03:09· email/helpdeskINTERNAL
    EX 2347744NA F2E5C72930021 SOFCOOTOPM 68
  4. AGENT2026-06-18 11:24:02· email/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/226575380
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