I have been trying to submit this purchase for return for a week. I have submitted it through your online return portal 5 separate times, only to receive a message that I will receive email instructions- which have never been sent.
I contacted customer service through both your chat function - was told I would receive shipping instructions within 24-48 hours. That was 5 days ago.
I contacted customer service through your website, submitted form. Have never received a response.
At this point, I can only assume that the problem is intentional and that I will need to dispute the charge with my credit card.
Shelly Katz
AGENT2026-06-25 11:47:35¡ email/helpdesk
Hi Shelly,
Thank you for reaching out. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Weâd like to clarify that we did send a reply to your email last Tuesday regarding your request. We recommend checking your spam/junk folder as sometimes our emails may be filtered there. Weâre happy to assist you with your return and will make sure you receive the necessary instructions.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
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Items Approved for Refund:
SOFI - AZURE SPARKLE Halter Bikini XXS/XXS / Standard / Normal
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 2356423NARF
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Lynn
AGENT2026-06-25 11:47:38¡ email/helpdeskINTERNAL
#2356423NA 2356423NARF
AGENT2026-07-05 09:59:35¡ email/helpdesk
Dear Shelly,
We're pleased to inform you that weâve received your returned items, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and youâll receive a notification email once the process is complete.
If you need any further assistance, please donât hesitate to reach outâweâre happy to help!
Wishing you a wonderful day!
Kindest,
Geelah