You received a new message from your online store's contact form.
Country Code:
GB
Reason For Contacting:
start-return-or-exchange
Firstname:
Hannah
Lastname:
Burt
Email:
hrlburt@btinternet.com
Phone:
07850672028
Ordernumber:
2375121NA
Body:
Hi there, unfortunately both swimsuits are too big and
don't fit well. I would like to return them please.
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AGENT2026-07-02 14:20:32· email/helpdesk
Hi Hannah,
Thank you for reaching out — we’re sorry to hear that the fit didn't work out.
Your return request for Order #2375121NA has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸻
Items Approved for Refund:
MIMA - SILVER SPARKLE Crop Bikini Set: L | L / Minimal / Cheeky
MAIA - CHERRY ZEBRA SPLASH Crop Bikini Set: L | M / Tie-side / Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: D76A872950512
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (Only for UK customers):
United Kingdom
TRIANGL RETURNS
15 mallow road
Minster on sea
Sheerness
Kent
ME12 3GU
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Michelle