New customer message on June 3, 2026 at 10:58 pm

Dear Eryn, Thank you for getting in touch, and for being such a loyal TRIANGL customer over the years. We're sorry to hear about the issue with your Maia - Mato bikini top, and we appreciate you taking the time to reach out and share your experience with us. We understand how disappointing it must be to have your favorite bikini become unwearable. We also appreciate your feedback regarding the clasp, and we will certainly take this into consideration as we continue working to improve our products and customer experience. The bikinis are made to last a long time and with proper care and use, the materials and color are expected to withstand wear and tear. And there are different factors that may have a wear and tear effect - washing, handling, and storage may have a negative impact on your bathers. Unfortunately, this is not a manufacturing defect of our bikini but more of a result of how the items was handled and washed as the correct care for the bikinis was not followed. We do not recommend machine wash nor machine dry for the bikinis regardless of the setting (our bikinis are cold hand wash only and no dryer). As outlined in our care guidelines, we recommend cold hand washing after each use with a mild, gentle soap and laying the garment flat to dry. Extra care is required to help prevent damage to hardware and fabric components. You can find our full care instructions here: https://triangl.com/pages/frequently-asked-questions We greatly appreciate your patience and understanding regarding this matter. Unfortunately, we are unable to offer a replacement in this instance due to the nature of the damage and the length of time since the purchase. Also, our bikinis are offered as a complete set only, and we are unfortunately unable to sell the top or bottom separately. However, we truly value your feedback and your continued support of our brand. As a gesture of appreciation, we'd like to offer you complimentary shipping on your next order. Your unique free shipping code is: FS2067414NARO This code is valid for one order within the next 3 months. Simply enter the code at checkout to enjoy free shipping on your purchase. Thank you again for bringing this to our attention. If you have any further questions or need assistance with a future order, please don't hesitate to reach out. We're always happy to help. Kindest, Reena - Returns Team xx

2067414NA DOD February 17, 2025 -T2 declined > cx fa > machine washed -FS code provided