31,919 tickets1-100

New customer message on June 30, 2026 at 2:04 am

Keilee Leeds · keileeleeds@gmail.com · Gorgias #228387430

closed
Opened
29 Jun 2026, 18:04
Closed
29 Jun 2026, 22:28
Assignee
Denise - Returns Team
returnsreturns_follow-uptrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-29 18:04:24· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: orders-and-shipping Firstname: Keilee Lastname: Leeds Email: Keileeleeds@gmail.com Phone: +1 5052700792 Ordernumber: #2356546NA Body: I recently exchanged a top and shipped the original item back to your warehouse in California via USPS on Thursday, June 25. I was hoping to receive the replacement before my Fourth of July trip, as I leave this Thursday and really need the top as soon as possible. Could you please let me know: Has my return been received and processed yet? Is there any way to expedite the exchange shipment? If the exchange cannot be completed before I leave, would it be better for me to place a new order and cancel the exchange instead? If the replacement is shipped via FedEx, is it possible to remove the required signature? I'm worried that if I miss the delivery, it could cause additional delays. I would greatly appreciate any assistance or recommendations, as I'm hoping to have the top before my trip. Thank you so much for your help! ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-06-29 22:28:13· email/helpdeskINTERNAL
    REPLIED TO https://triangl.gorgias.com/app/ticket/228409248
Replies are sent through Open Doors, so they stay on the customer record.