31,919 tickets1-100

Re: #2345749NA

Rebecca Suroff Ā· sourkrm@hotmail.com Ā· Gorgias #225064472

closed
Opened
8 Jun 2026, 10:24
Closed
9 Jun 2026, 11:14
Assignee
Reena - Returns Team
Order
2345749
promo10returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-06-08 10:24:13Ā· email/helpdesk
    Hi Rebecca, Thank you for reaching out. We’re sorry to hear the item didn’t fit as expected. With swimwear, we know that sometimes a different style or size can make all the difference. Before proceeding with a refund, we’d be happy to offer you the option to exchange your item for any other style from the TRIANGL collection of the same value. As a thank-you for choosing an exchange, we can also provide a $10 USD refund back to your original payment method. If you’d like to proceed with an exchange, simply send us: • The style name • Top size • Bottom size • Preferred bottom coverage (if applicable) and we’ll guide you through the next steps. Of course, if you would still prefer a refund instead, that’s absolutely fine too — just let us know and we’ll assist further. Please note that original shipping costs are non-refundable. Kindest, Lynn
  2. AGENT2026-06-08 10:24:30Ā· email/helpdeskINTERNAL
    #2345749NA 00E7192932771 / O - PROMO10
  3. CUSTOMER2026-06-08 15:34:49Ā· email/email
    Good morning. We would like to proceed with a refund on this one. Thank you!
  4. AGENT2026-06-09 11:14:20Ā· email/helpdesk
    Hi Rebecca, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. āø» Items Approved for Refund: MICA - HUBE Green Terry Towelling Crop Bikini - Top XS / Bottom XXS / Standard / Normal (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 00E7192932771 āø» 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. āø» 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. āø» 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. āø» Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States āø» Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. āø» Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Crystel
  5. AGENT2026-06-09 11:14:29Ā· email/helpdeskINTERNAL
    #2345749NA / 00E7192932771
  6. AGENT2026-06-20 08:17:13Ā· email/helpdeskINTERNAL
    WH 6/12/2026 N/A #00E7192932771 REBECCA SUROFF STAHUBABOTXXS 1 UPS1ZV510G00329294697 338738 6/18/2026 6/12/2026 N/A #00E7192932771 REBECCA SUROFF MICHUBTOPXS 1 UPS1ZV510G00329294697 338739 6/18/2026
Replies are sent through Open Doors, so they stay on the customer record.