Re: #2342439NA | 5B7D412934217

Dear Alf-Olaf, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: SOFI - RIYA Blue Geometric Halter Bikini Top: M | S / Standard / Cheekiest ALULA - RIYA Blue Geometric Skirt: XS/S (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: #5B7D412934217 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Addresses - For customers located in Jersey, CI, and European countries outside the EU, you may send your items to either of the addresses below: Jersey, Channel Islands TRIANGL Group Limited Bethlehem Centre, La Rue Des Buttes St. Mary, JE3 3DS Jersey, Channel Islands Hong Kong TRIANGL RETURNS c/o James Cargo Fulfilment Logistics Centre 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Switzerland / Norway / Non-EU Europe: Please do not send returns to the Netherlands warehouse. Returns from non-EU countries may be declined, may not be eligible for refund or exchange, and any duties or charges incurred will be the customer’s responsibility. • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Janis

#2342439NA | 5B7D412934217

Dear Alf-Olaf, We're emailing about your Refund Request for Order #2342439NA that was approved on June 10, 2026. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. Kindest, Crystel

7/18/2026 2342439NA 5B7D412934217 ALF OLAF ALURIYSKIRTXSS 1 CJ949829937NO 20468 7/18/2026 7/18/2026 2342439NA 5B7D412934217 ALF OLAF STARIYCBOTS 1 CJ949829937NO 20469 7/18/2026 7/18/2026 2342439NA 5B7D412934217 ALF OLAF SOFRIYTOPM 1 CJ949829937NO 20470 7/18/2026 CLARIFICATION #2342439NA / 5B7D412934217 / OTE-SHIPPED BEYOND 14 DAYS

Hi Alf-Olaf, We're so sorry for the delayed response, and thank you for your patience. Thank you for your update, and we hope you had a wonderful holiday! We also appreciate your kind words—we're glad we could make an exception for you. We completely understand your concern about the sizing. Cup fit can vary between styles, so while a size may correspond to certain body measurements, different designs can fit differently depending on the cut and level of coverage. We reviewed the style you'd like to exchange for and found that it is priced higher than your original order, so it would be considered a price upgrade. To help you receive your preferred style, we recommend placing a new order through our website. To waive the shipping fee on the new purchase, please use the code below at checkout: EXCHANGE-TRIANGL-29 This code is valid for one order only and must be used within 48 hours. Once you've placed the new order, simply send us your new order number and we'll process a refund for the returned item(s). Alternatively, if you'd prefer to proceed with a direct exchange, you're welcome to send us your top 3 styles that are the same price as your original order, along with the preferred top and bottom sizes and bottom shape (if applicable). We'll check availability and, if in stock, process your exchange immediately. You can also chat with our Live Chat support for sizing advice. We look forward to your reply and to helping you find the perfect set. Kindest, Geelah

2342439NA / 5B7D412934217 / OTE-SHIPPED BEYOND 14 DAYS / EX with UG / *For processing

Dear Alf-Olaf, Thank you for getting back to us and sharing your new order #2396016NA. We're pleased to inform your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Pearl

2342439NA / 5B7D412934217 - FP new order #2396016NA - OTE - NOT ELIGIBLE FOR EX/RF