Re: > What is your refund and exchange policy? We’re happy to offer returns and exchanges within 14 day ...

This thread was longer than the field limit and was shortened on import.

1. CUSTOMER2026-06-22 14:09:22· chat/gorgias_chat
   > What is your refund and exchange policy? We’re happy to offer returns and exchanges within 14 days of receiving your order. To be accepted, items need to be in their original condition with the returns tag and hygiene seal still attached. Please note, we can’t take back items that have been worn, washed, or altered. If your return meets these conditions, you’ll receive a full refund for the item price (excluding original shipping fees and any duties/taxes). ✨ Ready to start? You can easily initiate your return through our Return Portal Still have questions? I’m here to help! > Yes Sure! What else can I help you with? > I have filled in the portal but says no carrier for this product to be taken back
2. AI_AGENT2026-06-22 14:09:45· chat/api
   Hi, welcome to TRIANGL! I see you're having trouble with the Return Portal showing no available carrier for your product return. Please verify your order number and the email address you used at checkout using the verification button on the [Return Portal](https://triangl.com/a/returns). Sometimes this issue happens if the order number format is incorrect, the email doesn't match, or the order hasn't been marked as delivered in our system yet. Make sure to double-check these details, try copying and pasting your order number, and if your order was delivered recently, please try again after 24 hours. If the problem continues, the return team can assist you with a manual return, but I'll need to escalate the issue internally. Could you please verify those details for me?
3. AI_AGENT2026-06-22 14:12:02· chat/gorgias_chat
   Signed in successfully.
4. AI_AGENT2026-06-22 14:12:36· chat/api
   Since you've signed in successfully but still see no available carrier in the Return Portal, this may require a manual return process. Our returns team can assist you with this so you can proceed with your product return. I'll escalate this issue internally to ensure you're helped accordingly. Meanwhile, you can also access the Return Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Is there anything else I can help you with?
5. CUSTOMER2026-06-22 14:12:58· chat/gorgias_chat
   Yes please
6. AGENT2026-06-22 14:13:18· chat/helpdesk
   Hi! I'm Michelle, and I'll be helping you from here x
7. AGENT2026-06-22 14:14:01· chat/helpdesk
   Let me submit your request manually. Please let me know the following details: Order # Reason for return: Returning items:
8. AGENT2026-06-22 14:16:16· chat/helpdesk
   Are you still online?
9. AGENT2026-06-22 14:17:30· chat/helpdesk
   Seems you're no longer online; I'll end this chat now. Kindly start a new session or please email us your request to returns@triangl.com
10. AGENT2026-06-22 14:17:42· chat/helpdesk
    for further assistance. Wishing you a lovely Monday xx
11. CUSTOMER2026-06-22 15:04:39· email/email
    Hi, My order number is 2367398NA Too small Mima silver sparkle top SP I need medium or large as I am 35/36 size ! Please confirm return code and method o can return for exchange larger size please . Best Negi Janani
12. AGENT2026-06-22 15:17:37· email/helpdesk
    Hello there, Negi! Thank you for contacting TRIANGL Customer Care! Let me forward this ticket to our lovely girls from Returns as it requires further checking. You may expect a response from them in 24 - 48 hours. Please feel free to send us an email again or simply respond to this ticket if you have any other questions - we'd love to help you out! Thanks again, and have a wonderful day! Kindest, Janis xx
13. AGENT2026-06-22 15:18:31· email/helpdeskINTERNAL
    Hi Returns, Concern - Return request cx - I have filled in the portal but says no carrier for this product to be taken back Hi, My order number is 2367398NA Too small Mima silver sparkle top SP I need medium or large as I am 35/36 size ! Please confirm return code and method o can return for exchange larger size please . Best Negi Janani Thanks.
14. CUSTOMER2026-06-22 15:27:46· email/email
    Thanks ! I wait to hear from your team . I just need to exchange my bikini top and would love to do it before I leave on holiday on 9th July ! Thanks Negi
15. AGENT2026-06-24 08:47:27· email/helpdesk
    Dear Negi, Thank you for reaching out to us! We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the final top size you wish to exchange for at the same price as your original order, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Ja
16. CUSTOMER2026-06-24 09:12:58· email/email
    Hi ! Thank you for coming back to me . Please I would like to take large please as the tops are very narrow . Thank you in advance Negi Janani
17. AGENT2026-06-29 04:32:55· email/helpdesk
    Hi Negi, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are eager to assist but unfortunately, the MIMA - SILVER SPARKLE Crop Bikini Top L is low in stock and may no longer be available once your item arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-26 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2367398NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Jetz
18. AGENT2026-06-29 04:34:12· email/helpdeskINTERNAL
    pending approgval: 2367398NA / AOOS MIMSILTOPL 25
19. CUSTOMER2026-06-29 07:37:23· email/email
    Dear Jetz, I am very disappointed in your method of service and will actually put a review up with your email attached to make sure others people do not get trapped in buying from a company as unprofessional and incompetent as you! I stead of offering to hold the size fir me still my top is retain bs into you after taking over 2 weeks to respond you actually come back asking me to purchase again and then you refund the other set and still no offer of actual code for return . Very disappointing and bad service.
20. AGENT2026-07-01 18:02:26· email/helpdeskINTERNAL
    Hi ladies, she also posted a comment on one of our IG ads. For your advice and assistance. Thank you xx 2367398NA "I contact your company to ask fir return code as the bikini top was small and I was told I need to purchase the set again and only then I be sent a code for return of the smaller top bikini and reason given was the style I am after is in high demand ! Completely unprofessional!"
21. AGENT2026-07-01 20:27:28· email/helpdesk
    Hi Negi, Thank you for taking the time to share your feedback. We are truly sorry to hear how disappointed and frustrated you are with your experience, and we sincerely apologize that our communication and process have left you feeling this way. We completely understand how upsetting this must be, especially when you were hoping for a straightforward exchange. We'd like to clarify that when you initially requested to exchange your bikini top for a size Large, our inventory showed that this size was running very low. Because of this, we provided two options to proceed. One option was to place a new order directly through our website so you can secure the stocks right away and this is also the fastest way to receive new item/s! We understand that this process may have been frustrating, and we're sorry it did not meet your expectations. eWe are happy to proceed with your exchange for MIMA - SILVER SPARKLE Crop Bikini Top Large. However, as this size is currently running low on stock, we kindly ask that you return your item and reply to this email with a snapshot of your postage receipt within 24 hours directly to this email thread so we can process your exchange right away and secure the remaining stocks. Once we have this, Our standard order processing time is 1-2 business days, followed by 3-5 business days for shipping. Please keep in mind that weekends, holidays, and any customs clearance delays are not included in this timeframe. We are confirming your exchange request and have approved the exchange for the following items: Returning: MIMA - SILVER SPARKLE Crop Bikini Top SP (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: MIMA - SILVER SPARKLE Crop Bikini Top L (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2367398NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for UK customers): United Kingdom TRIANGL RETURNS 15 mallow road Minster on sea Sheerness Kent ME12 3GU ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan
22. AGENT2026-07-01 20:27:35· email/helpdeskINTERNAL
    EX #2367398NA / 2367398NAEX MIMSILTOPL 24 POP in 24HRS
23. CUSTOMER2026-07-02 09:29:34· email/email
    Dear Joan, Thank you for your email and finally releasing the return code after almost 3 weeks of going back and forth! I will be sending the item back as requested and once done forward the receipt of special delivery to you . I have to add I purchase on line very often and I think your approach for a relatively new and unknown brand is extremely unprofessional and off putting ! I look forward to having my correct size forwarded back at your earliest and obv