CUSTOMER2026-06-15 22:27:15· chat/gorgias_chat
> How long does shipping take?
Orders are dispatched from our warehouse and usually arrive within 3–5 business days.
In rare cases, customs or courier delays may affect delivery, but most orders arrive right on time.
You’ll get a tracking link as soon as your order ships. ✨
Still have questions? I’m here to help!
> Yes
Sure! What else can I help you with?
> I am reaching out regarding my exchange order, #2353918NA.
I placed the exchange order on June 4, and it shipped on June 6. According to the tracking information, the package was expected to be delivered on June 9; however, I have still not received it.
I contacted FedEx about the shipment, and they advised me to reach out to you directly for assistance.
Could you please look into the status of this order and let me know the next steps? I would appreciate any information you can provide.
AI_AGENT2026-06-15 22:27:36· chat/api
Hi, welcome to TRIANGL!
Your exchange order #2353918NA was shipped on June 6 and is currently in transit with FedEx. The tracking number is 529135981487, and you can track it here: [https://www.fedex.com/fedextrack/?trknbr=529135981487](https://www.fedex.com/fedextrack/?trknbr=529135981487)
Since you’ve mentioned the package is delayed beyond the expected delivery date and FedEx has not resolved the issue, I am connecting you with one of our team members now — a live agent will be with you shortly to look into this for you.
AGENT2026-06-15 22:28:41· chat/helpdesk
Hi! I’m Anna, and I’ll be helping you from here.
AGENT2026-06-15 22:29:02· chat/helpdesk
I'm sorry to hear you haven't received your new order yet.
AGENT2026-06-15 22:29:04· chat/helpdesk
One moment, please.
AGENT2026-06-15 22:33:24· chat/helpdesk
Thank you for waiting!
CUSTOMER2026-06-15 22:33:43· chat/gorgias_chat
no worries
AGENT2026-06-15 22:34:54· chat/helpdesk
Upon checking, your package has cleared import/customs processing on 6/9/26, and has been released to continue moving through the delivery network.
CUSTOMER2026-06-15 22:35:33· chat/gorgias_chat
ok great, thank you. should I assume it will be in transit soon
AGENT2026-06-15 22:35:56· chat/helpdesk
Yes, it is still in transit.
CUSTOMER2026-06-15 22:36:18· chat/gorgias_chat
Wonderful, thank you
AGENT2026-06-15 22:36:37· chat/helpdesk
You’re welcome! Can I help you with anything else?
AGENT2026-06-15 22:45:43· chat/helpdesk
Sorry, are you still there?
AGENT2026-06-15 22:48:43· chat/helpdesk
It seems like we're no longer connected. I’ll end this chat now, but you're welcome to message us anytime if you need further assistance. Thank you, and have a lovely day! xx