Re: Conversation with Maria Johansson

Hi, welcome to TRIANGL! I'm sorry to hear your bikini is coloring your clothes. Could you please provide your order number? This will help us escalate the issue to our Returns Team for a closer review and appropriate solution. Thank you!

Thank you for providing your order number. I am connecting you with the Returns Team to review the quality issue regarding the bikini coloring your clothes. They may contact you for any additional details or photos needed and will advise on the next steps.

Hi there! I’m Kelly, and I'll be helping you today. :)

I'm really so sorry to hear that you are having issue with the suit. To assist you better, let me forward your concern to the Returns Team to address your concern accordingly. Before I proceed, can I ask for the order number and send us at least 2 photos showing your concern.

Noted on the order number.

Thanks much. I have forwarded your concern to the Returns Team for review. Allow them to get back to you via email within 24 to 72 hours for further assistance. Kindly monitor your spam and junk folder as some emails ends up there.

Do you have any other concerns that I can help you with?

Hello, for your review. Thanks - 2139883NA - dye

I’ve noticed you’re away for quite some time, I’m closing our chat session now. However, my colleagues and I are here should you have any further questions.xx

Dear Maria, Thank you for reaching out to us, and your concern has been forwarded to us by the Customer Care Department. I’m so sorry to hear about your experience with your bikini. We understand how disappointing this must be, especially since you’ve worn it a few times. At TRIANGL, we take pride in the quality of our products and always aim to deliver the best for our customers. We truly appreciate you bringing this to our attention—it helps us continue to improve and ensure a better experience for everyone. As a gesture of goodwill, we’d like to offer you complimentary free shipping on your next order. To avail this offer, simply use the code FS2139883NACO, which is valid for a single use within the next three months. We sincerely appreciate your continued trust in our brand and hope this helps as a small acknowledgment of the value you place in our products. If there’s anything else we can assist you with, please don’t hesitate to let us know. Kindest, Crystel

2139883NA -> ACK'ed only, no demand -> Beyond 1 yr DOD April 29, 2025

Hi Maria, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We take pride in the quality of our products. Each item undergoes a thorough quality control process before being dispatched. Our swimwear and accessories are designed to last, and with proper care, they should hold up well over time. However, factors such as washing methods, handling, and storage can affect the longevity of the materials. We’ve located your order (#2139883NA), which was placed on April 24, 2025. Unfortunately, as much as we would love to assist further, the request falls outside our return, exchange, and replacement window. It has been over a year since the purchase, and our policy does not allow for returns or replacements beyond the stated timeframe. We hope the free shipping code we previously provided in our last email serves as a small token of our appreciation, reflecting how much we value your experience and how committed we are to supporting you. We truly appreciate your understanding, and we’re here to help with anything else you may need. Please don’t hesitate to reach out if you have any further questions or if there’s anything else we can do for you. Kindest, Jetz

2139883NA / declined; requested beyond 1 yr from DOD