Re: Conversation with Aya Gigi

This thread was longer than the field limit and was shortened on import.

1. CUSTOMER2026-06-24 06:52:58· chat/gorgias_chat
   I scare the code for exchange and filled the details but what now
2. AI_AGENT2026-06-24 06:53:17· chat/api
   Hi, welcome to TRIANGL! Thanks for submitting your exchange request and filling in the return details. The next step is to wait for your return to arrive at our warehouse. Once received, processing usually takes 1–2 business days. After that, your exchange item will typically be shipped within 3–5 business days depending on your location. Please be sure to use a tracked shipping method for your return and keep your tracking details until the exchange is complete. If you'd like to check the status later on, just let us know, and I can connect you with a team member who can provide an update. Is there anything else I can help you with?
3. CUSTOMER2026-06-24 06:53:44· chat/gorgias_chat
   But I didn’t got return code
4. AI_AGENT2026-06-24 06:54:04· chat/api
   I understand you haven't received your return code after submitting your exchange request. To assist you further, please verify your identity by using the verification button. This will allow us to access your order details and provide the return authorization code. Once you have authenticated, I will escalate this to the Returns Team who can help with the return code and next steps for your exchange.
5. AI_AGENT2026-06-24 06:54:38· chat/gorgias_chat
   Signed in successfully.
6. AI_AGENT2026-06-24 06:55:08· chat/api
   Thanks, Aya. I've escalated your case to our Returns Team. A live agent will be with you shortly to provide the missing return authorization code and guide you through the next steps for your exchange.
7. AGENT2026-06-24 06:55:57· chat/helpdesk
   Hi!
8. CUSTOMER2026-06-24 06:56:00· chat/gorgias_chat
   If I want to exchange do I still need the return code?
9. AGENT2026-06-24 06:56:07· chat/helpdesk
   You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
10. AGENT2026-06-24 06:56:25· chat/helpdesk
    Sorry to know the bikini didn't meet your expectations, Aya.
11. CUSTOMER2026-06-24 06:56:33· chat/gorgias_chat
    Hi
12. AGENT2026-06-24 06:56:50· chat/helpdesk
    If you just submitted your exchange request, kindly wait 24-48 hours for our Returns Team to get back to you via email.
13. AGENT2026-06-24 06:57:10· chat/helpdesk
    They will provide you with the instructions on how and where to send back your bikini.
14. AGENT2026-06-24 06:59:35· chat/helpdesk
    Checking in to see if you're still there?
15. CUSTOMER2026-06-24 07:00:22· chat/gorgias_chat
    the top is too small I just want to exchange to XL. Sorry about my English I hope you understand haha. I have scanned the QR code for return and exchange than put my details but there was no continu after that. Is there a way for you to check if my request for exchange has been submitted?
16. AGENT2026-06-24 07:01:20· chat/helpdesk
    Your English is good, no worries.
17. AGENT2026-06-24 07:01:22· chat/helpdesk
    May I have your order number and email address, please?
18. CUSTOMER2026-06-24 07:01:32· chat/gorgias_chat
    #2365574NA
19. CUSTOMER2026-06-24 07:01:39· chat/gorgias_chat
    Ayagigi1@gmail.com
20. AGENT2026-06-24 07:04:10· chat/helpdesk
    Thanks for the info, Aya.
21. CUSTOMER2026-06-24 07:04:40· chat/gorgias_chat
    Like after this I have no submission or something so many I’m missing something
22. AGENT2026-06-24 07:04:49· chat/helpdesk
    I have submitted your exchange request.
23. CUSTOMER2026-06-24 07:05:06· chat/gorgias_chat
    Just got an email
24. AGENT2026-06-24 07:05:10· chat/helpdesk
    For now, please wait for our team's email for further instructions. :)
25. CUSTOMER2026-06-24 07:06:05· chat/gorgias_chat
    Ok thank you so much
26. AGENT2026-06-24 07:06:15· chat/helpdesk
    You're very much welcome!️ Is there anything else I might be able to help you with today?
27. CUSTOMER2026-06-24 07:06:55· chat/gorgias_chat
    No that it thanks. Have a good day 🏄🏾‍♀️
28. AGENT2026-06-24 07:07:48· chat/helpdesk
    Thanks! If you need help with anything, please chat with us again anytime! Have a good one! x
29. AGENT2026-06-25 06:34:05· email/helpdesk
    Dear Aya, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We have received your Exchange Request #3DF1DD2945756. We are sorry to know that the fit didn't work out! We are eager to assist but unfortunately, the JARA - SKY HIGH Blue Balconette Bikini Top XL is low in stock and may no longer be available once your item arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-25 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2365574NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Jetz
30. AGENT2026-06-25 06:34:07· email/helpdeskINTERNAL
    pending approval: #2365574NA / 3DF1DD2945756 / AOOS JARSKY3TOPXL 6
31. CUSTOMER2026-06-28 08:37:10· email/email
    Hi Jetz, I'm sorry, I only just saw your email. I would like to exchange my bikini for a different style. Since the bikini top I originally wanted is no longer available in my size, I would like to exchange both the top and the bottom for the following style: *ESTE - BUTTER CROCHET STRIPE CROP BIKINI SET* - Top: *XL* - Bottom: *L* - Bottom Style: *Minimal* - Bottom Coverage: *Cheekiest* Please let me know if this style is available. Thank you very much! בתאריך יום ה׳, 25 ביוני 2026 ב-9:34 מאת Returns Team :
32. AGENT2026-06-29 08:33:09· email/helpdesk
    Dear Aya, Thank you for your response, and we're glad to assist. We'd love to help you with the exchange, but unfortunately, the ESTE - BUTTER top XL , bottom : L / Minimal / Cheekiest is low in stock and may no longer be available once your items arrive back to our warehouse. We understand how frustrating this can be, and we apologize for the inconvenience caused. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-26 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2365574NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once we have confirmed your request. Thanks again. We hope to hear from you soon. Kindest, Elaine xx
33. AGENT2026-06-29 08:33:43· email/helpdeskINTERNAL
    ESTBUTTOPXL 9 , MINBUTFCBOTL 4 / AOOS
34. CUSTOMER2026-06-29 21:20:18· email/email
    Hi , I have just placed the new order. *Order number: 2378240NA* I would appreciate it if you could send me the instructions for returning my previous bikini set. Thank you very much! בתאריך יום ב׳, 29 ביוני 2026 ב-11:33 מאת Returns Team :
35. CUSTOMER2026-07-02 09:50:42· chat/gorgias_chat
    Hi, I recently spoke with your team regarding exchanging the swimsuit I ordered. I was advised by email to place a new order first in order to secure the size of the swimsuit I want to exchange for, and that I would then receive return instructions. I have already placed the new order, but I still haven’t received the return instructions for the original swimsuit that I would like to exchange. I would really appreciate your help with this. Thank you!
36. CUSTOMER2026-07-02 09:54:47· chat/gorgias_chat
    Hi, I recently spoke with your team regarding exchanging the swimsuit I ordered. I was advised by email to place a new order first in order to secure the size of the swimsuit I want to exchange for, and that I would then receive return instructions. I have already placed the new order, but I still haven’t received the return instructions for the original swimsuit that I would like to exchange. I would really appreciate your help with this. Thank you!
37. CUSTOMER2026-07-05 07:15:50· chat/gorgias_chat
    Hi
38. AGENT2026-07-07 21:28:47· chat/helpdeskINTERNAL
    Hi Returns, for your assistance, please. Thank you. xx #2365574NA - return for refund #2378240NA - exchange the top to S+ "At this point, I am left with two bikinis that do not fit me, and I have received no assistance or response from your customer service team. This situation is extremely frustrating, especially as I followed the exact instructions I was given. I would appreciate an urgent response with clear instructions on how to resolve this issue, including returning both items and receiving the appropriate refund or exchange." Related ticket: https://triangl.gorgias.com/app/ticket/229686268
39. AGENT2026-07-07 22:24:00· email/helpdesk
    Dear Aya, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Just a quick note—when multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay. We appreciate your understanding and patience. We've noted your refund request for order 2365574NA, and thank you for placing your new order, 2378240NA. I'm sorry to hear that the top from your new order still wasn't the right fit. Unfortunately, the ESTE - BUTTER CROCHET STRIPE Crop Bikini Top SP is currently out of stock. I understand this is disappointing, and I truly appreciate your understanding. As our bikinis tend to sell out quickly, we recommend placing a new order for an alternative style (as a full set) directly through our website to secure availability. This is also the fastest way to receive your