CUSTOMER2026-06-27 17:30:43路 email/email
Hello,
My name is Erin and on Saturday June 20th I had initiated an exchange for
my order (2352818NA) for the two bathing suit bottoms I received (I wanted
to try a size up instead as I wasn't happy with the fit on me). The two
bottoms were medium sizes, and I was looking to exchange them for larges.
After submitting the exchange request on the website, it went to a page
that said there was no drop off location near me and that I would receive
further instructions on how to exchange the bottoms.
I never received a confirmation email about the exchange nor the
instructions on how to send them back for a size swap. This week, I went
back onto the website and tried to initiate the exchange again, but was
notified that now it was too late to make a return or exchange. Given I had
initiated this during the exchange/return window - am I still able to do
this and receive the instructions I was supposed to have on how to send
them back?
AGENT2026-06-29 10:22:53路 email/helpdesk
Dear Erin,
Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We are eager to assist but unfortunately, the sizes you have selected are low in stock and may no longer be available once your items arrive back to our warehouse.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-26
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2352818NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Pearl
AGENT2026-06-29 10:26:15路 email/helpdeskINTERNAL
Pending Approval / 2352818NA / AOOS
STAGARABOTL 22
STAHORABOTL 4
*** Handle this as within the timeframe,
Add return data notes: Return attempted during ZigZag; no Submit button available.
CUSTOMER2026-07-01 02:10:50路 email/email
Hello,
I hope you are having a good week.
My apologies for the delay responding to this - I am on vacation this week
through Friday. Thank you for explaining the exchange options. I have
reviewed these, but would like to ask if I can just return the bottoms for
a refund. I will decide at a later date if I would like to purchase the
bottoms in a larger size, but at this point I would just like to return the
current bottoms and keep the tops since they fit me well.
Can you let me know return instructions for sending the bottoms back and
which shipping service would be accepted (ex: FedEx, UPS, etc)?
AGENT2026-07-07 01:46:57路 email/helpdesk
Dear Erin,
Thank you for your response.
Sadly, we are unable to approve the request as we cannot issue refunds for a partial return (top or bottom only) on bikinis sold as a set. For refunds, the full set (top, bottom and bag/pouch) must be sent back.
Can you please confirm if you will be returning the full sets for a refund?
Please note that you are welcome to use any postal service or courier of your choice to return your item(s). We generally recommend using a registered postal service (while avoiding express shipping where possible) and keeping your tracking information until the return has been processed.
Looking forward to your reply!
Kindest,
Joan
CUSTOMER2026-07-07 02:06:59路 email/email
Thank you for this response and information.
No, given the timing of responses and not ever hearing back on the original
exchange request on the website several weeks ago, I will not be returning
the set because I have worn the tops at this point. I will keep the tops
and bottoms as is then.
This has been a slightly disappointing experience and I will not be
ordering again. You have been extremely helpful, and I do appreciate your
help and communications - this comment is directed at these policies and
the website exchange/returns not functioning properly.
AGENT2026-07-10 07:08:45路 email/helpdesk
Hi Erin,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Thank you for your thoughtful reply, and we truly appreciate you taking the time to share your experience with us.
We're very sorry that the delays and issues with our online exchange process led to such a disappointing experience.
We completely understand your decision to keep the bikini sets, especially since you've already worn the tops.
We also sincerely appreciate your kind words about our support. It means a great deal to us, and we're sorry that our policies and the issues with the website prevented us from providing the experience you were expecting.
Your feedback is incredibly valuable, and we'll be sure to share it with the appropriate team as we continue working to improve both our returns process and our customers' experience.
Thank you for giving TRIANGL a try. We genuinely appreciate your understanding, and we wish you all the best.
Kindest,
Geelah
AGENT2026-07-10 07:08:59路 email/helpdeskINTERNAL
2352818NA / cx will not return the full bikini sets because she has already worn the tops.