Re: I did not receive my order , stoutjessicaalida@gmail.com, 2324711NA, I believe it was supposed to be ...

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1. CUSTOMER2026-06-08 15:14:05· chat/gorgias_chat
   I did not receive my order
2. AI_AGENT2026-06-08 15:14:31· chat/api
   Hi welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address so we can reach out to you easily. The waiting time for a response in chat is about 1 minute.
3. AGENT2026-06-08 15:15:08· chat/helpdesk
   Hi there! I’m Janis, and I’ll be helping you from here.
4. AGENT2026-06-08 15:15:31· chat/helpdesk
   I am sorry to know that you didn't received your order. I’ll forward this to our Orders Team for further assistance. May I please have your order number and email address?
5. CUSTOMER2026-06-08 15:15:59· chat/gorgias_chat
   stoutjessicaalida@gmail.com
6. CUSTOMER2026-06-08 15:16:01· chat/gorgias_chat
   2324711NA
7. CUSTOMER2026-06-08 15:16:24· chat/gorgias_chat
   I believe it was supposed to be delivered may 5th to my local mail center. I’ve been trying to resolve it with them
8. CUSTOMER2026-06-08 15:16:34· chat/gorgias_chat
   But they just told me that they are unable to locate it
9. AGENT2026-06-08 15:18:04· chat/helpdesk
   Thank you for the details. Your concern has been forwarded to our Orders Team, and you should hear back within 24 hours. Please remember to check your spam folder, as our emails may sometimes appear there.
10. CUSTOMER2026-06-08 15:18:14· chat/gorgias_chat
    Thank you
11. AGENT2026-06-08 15:18:35· chat/helpdesk
    You are very much welcome!:) Would there be anything else that I can help you with for today?
12. AGENT2026-06-08 15:20:46· chat/helpdesk
    Are you still there?
13. AGENT2026-06-08 15:22:22· chat/helpdesk
    It seems like you're already set! Thank you for chatting. Please feel free to chat with us again anytime! Have a lovely day! xx
14. AGENT2026-06-08 15:22:39· chat/helpdeskINTERNAL
    Hi Orders, Concern - Didn't received the order cx - I did not receive my order stoutjessicaalida@gmail.com 2324711NA I believe it was supposed to be delivered may 5th to my local mail center. I’ve been trying to resolve it with them But they just told me that they are unable to locate it Thanks.
15. AGENT2026-06-08 16:53:50· email/helpdesk
    Dear Jessica, Thank you for your email. We understand the urgency of resolving this matter and are committed to helping you find a resolution. The tracking for Order #2324711NA shows your parcel as delivered on Friday, 08/05/2026 at 12:22 and signed for by "J.ESSICA STOUT". We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html. To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=524696086617&trkqual=2461163000~524696086617~FX&manageDelivery=disputeDeliveryGuest Alternatively, we've also reached out to our FedEx contact to investigate this further. We'll update you as soon as we hear from them. If you have any further questions or concerns about your order, please don’t hesitate to reach out, and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Trish
16. AGENT2026-06-08 16:53:59· email/helpdeskINTERNAL
    If no update by June 11, pls FF up and make sure to check in with the CX too. Thanks! x #2324711NA | 524696086617 Delivered but not received The GPS delivery location does not match the consignee's address Request #SFC37009732 created.
17. CUSTOMER2026-06-08 17:36:36· email/email
    Dear Trish, Thank you for the update. I am unable to create a claim through the provided link. Could you please start an investigation on my behalf? The package was supposed to be delivered to my mail center, but they have completed an investigation and confirmed they have no record of this delivery.
18. AGENT2026-06-08 23:30:26· email/helpdesk
    Dear Jessica, Thank you for your email, and I'm sorry to hear about the difficulties you've experienced locating your package. I understand how concerning this situation must be, especially after your mail center has already conducted an investigation and confirmed that they have no record of receiving the delivery. To assist further, we have submitted an inquiry with FedEx and requested an investigation into the delivery of your parcel. We have asked them to verify where the package was delivered and to provide any additional information available regarding the delivery location and recipient details. At this stage, we are awaiting FedEx's response. As soon as we receive an update from their investigation, we will contact you right away with any information they provide and advise you on the next steps. We sincerely apologize for the inconvenience and appreciate your patience while we work with FedEx to resolve this matter. Please be assured that we are actively following up on your behalf. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Bernadette
19. AGENT2026-06-08 23:30:29· email/helpdeskINTERNAL
    If no update by June 11, pls FF up and make sure to check in with the CX too. Thanks! x #2324711NA | 524696086617 Delivered but not received The GPS delivery location does not match the consignee's address Request #SFC37009732 created.
20. CUSTOMER2026-06-09 00:22:37· email/email
    Dear Bernadette, Thank you for submitting the inquiry with FedEx and for keeping me updated on the next steps. I will wait to hear from you once FedEx responds.
21. AGENT2026-06-09 07:33:18· email/helpdeskINTERNAL
    6/9/2026 3:19 PM FedEx Case# SFC37009732 - Package Research > Disputes Delivery Hi Lourdes, I am sorry that the customer has not received the goods, I have checked and the proof of delivery shows the package was collected from the station by Jessica Stout as there is collection request made on 05.05.2026. Please can you check with the customer again on this if they are in receipt of the goods. In the meantime a case has been raised to investigate with the station. A further update will be provided by 08:15 tomorrow or as soon as possible. Please let us know if you have any further questions by 6pm today.
22. AGENT2026-06-09 07:35:35· email/helpdesk
    Dear Jessica, Thank you for your patience while we continued following this up with FedEx. We’ve now received an update from their team advising that their records currently show the parcel as having been collected from the FedEx station under your name, Jessica Stout, following a collection request reportedly made on 05/05/2026. That said, FedEx has also confirmed that they have opened a further investigation directly with the station to verify the details surrounding the collection and delivery status. They advised that another update should be available by tomorrow morning, or as soon as possible thereafter. In the meantime, could you please kindly confirm once more whether you may have collected or received the parcel, or if anyone on your behalf may have done so? We truly appreciate your patience while this is being reviewed further with FedEx, and we’ll continue monitoring the case closely for you. Kindest, Anna x
23. CUSTOMER2026-06-11 11:52:12· email/email
    Dear Anna, I am writing to confirm that I did not collect the parcel, nor did anyone collect it on my behalf. As mentioned previously, the package was supposed to be delivered to my mail center, but they have no record of it. I look forward to hearing the results of FedEx's further investigation.
24. AGENT2026-06-11 12:05:43· email/helpdesk
    Dear Jessica, Thank you for confirming this information. I appreciate you taking the time to clarify that neither you nor anyone on your behalf collected the parcel, and that your mail center has no record of receiving it. We've passed this information back to FedEx as part of their ongoing investigation. Their team has already opened a case directly with the station to verify the collection details and determine what happened to the shipment. At this stage, we're awaiting the outcome of FedEx's investigation and will continue to monitor the case closely on your behalf. As soon as we receive their next update, we'll be in touch right away. Thank you again for your patience and cooperation while this matter is being investigated. Kindest, Anna x
25. AGENT2026-06-11 12:06:33· email/helpdeskINTERNAL
    If no update by June 13, pls FF up and make sure to check in with the CX too. Thanks! x #2324711NA | 524696086617 Delivered but not received The GPS delivery location does not match the consignee's address Request #SFC37311187 created.
26. CUSTOMER2026-06-16 18:48:26· email/email
    Dear Anna, I am writing to follow up on the investigation regarding order #2324711NA. It has been several days since our last correspondence, and I was wondering if you have received any further updates from FedEx concerning the delivery status of my parcel. Thank you for your assistance.
27. AGENT2026-06-16 23:01:47· email/helpdesk
    Dear Jessica, This is Bernadette from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay. As promised, we’ve already reached out to FedEx about your order. They’ve acknowledged our email and are looking into it. Please know we’ll continue to monitor this and follow-up until it’s resolved for you. You can rest assured we’re working on this in the background and will update you as soon as we have a solution. Thank you so much for your patience while we get this sorted. If you have any other questions or concerns, please don’t hesitate to reach out and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Bernadette x
28. AGENT2026-06-16 23:02:08· email/helpdeskINTERNAL
    If no update by June 18, pls FF up and make sure to check in with the CX too. Thanks! x #2324711NA | 524696086617 Delivered but not received The GPS delivery location does not match the consignee's address Request #SFC37484913 created.
29. CUSTOMER2026-06-20 16:57:27· email/email
    Dear Bernadette, I am writing to follow up again regarding the investigation for order #2324711NA. Could you please let me know if FedEx has provided any further information regarding the location of my parcel? Thank you for your continued help.
30. AGENT2026-06-20 18:52:31· email/helpdeskINTERNAL
    FedEx UPDATEs: 6/12/2026 8:43 PM FedEx Case# SFC37311187 - Package Research > Disputes Delivery https://prnt.sc/IYPenH8o7W_A Thank you for contacting FedEx. Please accept my sincere apologies for the delay with this consignment. Thank you for your patience while the team investigated this matter. I am now referring your case for a formal claim review. Firstly, Please can you confirm The weight of the item missing The cost value (cost invoice required if over £150) Then to proceed: L