Re: I requested a refund and never got my return label email , It’s been 2 days and I haven’t heard. Tom ...

Hi, welcome to TRIANGL! Thanks for reaching out about your return. Please note that TRIANGL does not provide prepaid return labels. Customers are responsible for arranging and paying for their own tracked return shipping. If you haven't already, please submit your return request through our returns portal: [https://triangl.com/a/returns](https://triangl.com/a/returns). Once your request is approved, you'll receive an email with full return instructions and your Return Authorization number. If you need help starting your return or have any other questions, just let me know. Is there anything else I can help you with?

Your return request is currently pending review by our Returns Team, which usually takes about 2 business days. Once they finish reviewing, you'll receive an email with your Return Authorization number and detailed return instructions, including where to send your return. Please check your spam or junk folder if you don't see the email yet. There’s no action needed from you at the moment. Since your deadline is approaching, a live agent will be with you shortly to check the status and assist further.

Hi!

Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!

I’m sorry to hear that you haven't received an update regarding your return request, Erica.

Kindly note that we don't provide return/shipping labels. Our Returns Team will only provide RA number and return address once your request is approved.

Did you submit a request through our website or via email?

Did you submit a request through our website or via email?

Did you receive a request ID number after submitting a request?

Oh, I see.

It looks like the request didn't go through, that's why you haven't received an update yet, Erica.

No worries, let me submit this for you.

Are you returning for a refund or exchange?

May I ask for the following information, please? Style Name + Size/s Returning: Reason of Request (i.e. fit, style, color)

Sorry to hear that.

To confirm, you're returning the Sofi Cookie for a refund, and you're keeping the Maia Lemonade?

Noted, Erica.

I have created a return request for you. Please expect an email with your request ID number and another email within 24-48 hours for the status of your request.

Can you confirm if you received the request ID number?

Also, as long as the bikini requirements are met and as long as you submit a request within 14-days of receiving the item/s, no need to worry.

You'll have another 14 days to send it back once you have the RA number / return approval. (Note: Items must be received at our Return Address within 14 days of receiving your RA number.)

You're welcome! Is there anything else I might be able to help you with today? :)

I just want to check if you’re still there?

Since I haven’t heard back, I’ll go ahead and close this chat for now. If you need more help, just open a new chat and I’ll be glad to assist. Take care and have a wonderful day! :) xx