Re: New customer message on June 16, 2026 at 3:49 am

Dear Tara, Thank you for your messages. We sincerely apologize for the delay in getting back to you. We understand how frustrating this must be, and we’re so sorry for the inconvenience caused. Your concerns are important to us, and we truly appreciate your patience. We have responded to your email and are currently awaiting your reply so we can proceed further. Kindly check the message below. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon review, we see that your order was delivered on May 24, 2026, and your request was sent on June 8, 2026, which is outside of this timeframe. However, we’d love to assist you and are happy to make an exception in this case. We’d highly recommend an exchange (of the same price as your original order), as it allows you to find another item you love. If you’re interested, kindly send us the style name and the sizes you want for both the top and bottom (including the bottom shape, if applicable). Please let us know if you’d prefer an exchange or a refund, and we’ll guide you through the next steps. You can also find more details on our Returns Policy here: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions Looking forward to your response! Let us know how you'd like to proceed, and we’ll take care of the rest. Kindest regards, Elaine xx

Order# 2338759NA (15 days from DOD) RT https://triangl.gorgias.com/app/ticket/225185862

Hi Tara, Thank you for confirming your return request. We apologise for the delay and appreciate your patience. We’re sorry for any inconvenience caused. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - BANC Blue Triangle Bikini Set: XS/ XS / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2338759NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn

#2338759NA 2338759NARF

Hi Tara, Thank you for providing the proof of postage for your return. We apologize for the delay in getting back to you and for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Geelah

2338759NA 2338759NARF POP 6/24/26 / ADD 6/29/26 9500113401326175423162

#2338759NA 2338759NARF 6/29/2026 #2338759NA 2338759NARF TARA SCHOFFSTALL VIN BANC TOP XS 1 USPS4209457823079500113401326175423162 343517 6/30/2026 6/29/2026 #2338759NA 2338759NARF TARA SCHOFFSTALL VIN BAN BOT XS 1 USPS4209457823079500113401326175423162 343518 6/30/2026