Re: New customer message on June 20, 2026 at 9:13 pm

Dear Rachel, Thank you for getting in touch - we love hearing from you and value your feedback. What was the reason your order wasn't right - fit, style, color? Can we assist in exchanging the bikini for another size or style (of the same price as your original order)? Before we continue with your request, can you please share the below details: Full Name used upon purchase: Address (Shipping or Billing) used upon purchase: Email address used upon purchase: Phone Number used upon purchase: Style name and Sizes ordered: Once we have received the above details, we can then accommodate your request based on our exchanges/refunds policy which can be found here: https://triangl.com/a/returns (https://triangl.com/a/returns) We will provide you with the return instructions once your request is confirmed. Kindest, Joanna

Hi Rachel, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon review, we see that your order was delivered on June 4, 2026, and your request was sent on June 20, 2026, which is outside of this timeframe. However, we’d love to assist you and are happy to make an exception in this case. We’d highly recommend an exchange (of the same price as your original order), as it allows you to find another item you love. If you’re interested, kindly send us the style name and the sizes you want for both the top and bottom (including the bottom shape, if applicable). Please let us know if you’d prefer an exchange or a refund, and we’ll guide you through the next steps. You can also find more details on our Returns Policy here: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions Looking forward to your response! Let us know how you'd like to proceed, and we’ll take care of the rest. Kindest regards, Geelah

2348368NA / 16 days

Hi Rachel, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - JOLY Blue Terry Towelling Triangle Bikini Top S/ Bottom S / Standard / Normal (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2348368NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn

#2348368NA 2348368NARF