Re: New customer message on June 24, 2026 at 2:41 am

Dear Ariana, Thank you for getting in touch, we have received your Exchange and Refund Request for order #2354774NA. We're sorry to hear you've been having trouble processing your return/exchange. We sincerely apologize for the error and the inconvenience you've experienced. We understand your concern about the 14-day return window, and we're happy to help. We are eager to assist but unfortunately, with your exchange request, the MIMA - SALA M Top & S / Minimal / Cheekiest Bottom you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-25 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2354774NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Reena

RF & EX 2354774NA / RA5423292947577 / AOOS MIMSAL4TOPM 21 / MINSAL4CBOTS 11

Hi Ariana, Thank you for confirming your return request and for sending in those details. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MIMA - SALA TOP SPP Bottom M / Minimal / Cheekiest ESTE - PANDA WHITE TOP SPP / Bottom M / Tie-side / Cheekiest VINCA - PINK CANDY VELVET TOP M Bottom M / Tie-side / Cheekiest (Send the 3 full sets and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 5423292947577 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx

RF 2354774NA 5423292947577

Hi Ariana, Thanks for sending this through! We will process your request once the tracking status has been updated. Feel free to check back with us anytime for further updates or as soon as the tracking number shows delivered. In the meantime, please do not hesitate to reach out to us should you have any other concerns. Kindest, Nikka

2354774NA / 5423292947577 SD: 7/7/2026 / TN: 9534614184766188167540

7/13/2026 #2354774NA N/A ARIANA GAMBINO MINSAL4CBOTM 1 USPS4209457823079534614184766188167540 347419 7/15/2026 7/13/2026 #2354774NA N/A ARIANA GAMBINO MIMSAL4TOPSPP 1 USPS4209457823079534614184766188167540 347420 7/15/2026 7/13/2026 #2354774NA N/A ARIANA GAMBINO VINPIN3TOPM 1 USPS4209457823079534614184766188167540 347421 7/15/2026 7/13/2026 #2354774NA N/A ARIANA GAMBINO SIDPIN3CBOTM 1 USPS4209457823079534614184766188167540 347422 7/15/2026 7/13/2026 #2354774NA N/A ARIANA GAMBINO SIDPAN2CBOTM 1 USPS4209457823079534614184766188167540 347423 7/15/2026 7/13/2026 #2354774NA N/A ARIANA GAMBINO ESTPAN2TOPSPP 1 USPS4209457823079534614184766188167540 347424 7/15/2026