31,919 tickets1-100

Re: Order #2357131NA

Stephanie Becker ¡ sbecker092492@gmail.com ¡ Gorgias #226074194

closed
Opened
14 Jun 2026, 14:46
Closed
21 Jun 2026, 07:53
Assignee
Joan C. - Returns Team
Order
2367279
returnsreturns_approvedreturns_clarificationreturns_processedtrianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-06-14 14:46:53¡ email/helpdesk
    Dear Stephanie, Thank you for getting in touch, we have received your Exchange Request #A6AB6D2938123. We are eager to assist but unfortunately, the MICA - TIRAMISU Top / XS you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-23 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2357131NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Pearl
  2. AGENT2026-06-14 14:47:55¡ email/helpdeskINTERNAL
    Pending Approval / #2357131NA A6AB6D2938123 / AOOS / MICTIRTOPXS 8
  3. CUSTOMER2026-06-17 14:47:36¡ email/email
    Hi here! Looks like stock is better now in that item as i know the size S was OOS last week but okay now. Can we still work on an exchange for the XS for me? I apologize as I was late to the first option below. Thank you!
  4. AGENT2026-06-17 15:03:46¡ email/helpdeskINTERNAL
    Hi Returns, For ff up cx - working on an exchange but see the product I want to exchange for is in stock now I had, I got an email back saying the product I wanted to get in the exchange is low stock, but I see now that I think there has been a restock. they gave me a link for free shipping to originally buy other a new set but i only need a top style exchange, not the bottoms order number : 2357131NA return request #: A6AB6D2938123 email address: sbecker092492@gmail.com Yes! Thanks. Didnt want to be annoying but when saw I the email options had expired I wanted to reach out. From LC - https://triangl.gorgias.com/app/ticket/226558646 Thanks.
  5. AGENT2026-06-17 15:43:40¡ email/helpdesk
    Hi Stephanie, Thank you for getting in touch. We still have a few stocks left for the items you need, since our bikinis are selling fast we highly suggest to please return the items and reply with a snapshot of your postage receipt within 24 hours directly to this email thread so we can process your exchange right away and secure the remaining stock. We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - TIRAMISU Floral Triangle Bikini Top: S (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: MICA - TIRAMISU FLORAL CROP Bikini Top: XS (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: A6AB6D2938123 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Pearl
  6. AGENT2026-06-17 15:44:41¡ email/helpdeskINTERNAL
    EX #2357131NA / A6AB6D2938123 / MICTIRTOPXS 25 / POP 24 hrs
  7. CUSTOMER2026-06-17 21:58:45¡ email/email
    Hi There! Thanks for the speedy response - I shipped back the top just now. I am attaching all photos for your reference. Let me know on next steps. Thank you!!
  8. AGENT2026-06-18 08:22:06¡ email/helpdesk
    Dear Stephanie, Thanks for sending this through! We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Pearl
  9. AGENT2026-06-18 08:22:36¡ email/helpdeskINTERNAL
    2357131NA / A6AB6D2938123 SD: 6/17/2026 TN: 9405530109355394249815 Status: In Transit EX PROCESSED: 6/18/2026 NEW ORDER: 2367279NA
  10. CUSTOMER2026-06-18 12:41:53¡ email/email
    Awesome, thank you so much! I appreciate you guys and how seamless this exchange was. :)
  11. AGENT2026-06-21 07:53:40¡ email/helpdesk
    Hi Stephanie, Thank you so much for your kind words—we really appreciate it! If you need any further assistance in the future, please don’t hesitate to reach out. We’re always happy to help. Have a lovely day! Kindest, Reena
  12. AGENT2026-06-29 02:43:54¡ email/helpdeskINTERNAL
    WH: 6/22/2026 #2357131NA A6AB6D2938123 STEPHANIE BECKER VINTIRTOPS 1 USPS4209457823079405530109355394249815 341430 6/24/2026
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