Re: Retun

Dear Charlotte, Thank you for reaching out! We truly appreciate hearing from you and value your feedback. We sincerely apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We also received your other messages, but please allow us to respond in this email thread to avoid any confusion. Kindly refer and reply to this email only. If the fit, style, or colour wasn’t quite what you expected, we’d be happy to assist with an exchange (of the same price as your original order). Please let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and we’ll guide you through the exchange process. If you’d prefer a refund instead, please confirm, and we’ll provide return instructions. Kindly note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as we’re unable to process partial returns. Please be advised that Triangl does not provide return labels. The shipping cost incurred for returning item/s to Triangl is not covered or reimbursed by us. We suggest using regular post (while avoiding express shipping) as opposed to commercial couriers like FedEx or DHL as they can be costly. You may go to your local post office and have it shipped as a regular post as this will significantly lower the cost. Shipping cost differs from one location to another. It would be best to check with your local post office. https://triangl.com/pages/returns-and-exchanges-faqs Let us know how you’d like to proceed, and we’ll be happy to assist. Kindest regards, Reena

2360177NA "I am no longer in Spain and need to make the return from the UK"

Hi Charlotte, Thank you for getting back to us — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: DARA - SILVER SPARKLE M Top & S / Minimal / Cheekiest Bottom (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2360177NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for UK customers): United Kingdom TRIANGL RETURNS 15 mallow road Minster on sea Sheerness Kent ME12 3GU ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2360177NA / 2360177NARF