Re: Order# 2358752NA

Dear Lila, Thank you for getting in touch, and we're glad to assist. We have received your Exchange Request # RA3838582941982. We regret to hear the tops sizing did not fit, and we'd love to help you with the exchange. Unfortunately, one of the tops, the MICA - LUSAIL top XS is low in stock and may no longer be available once your items arrive back to our warehouse. We apologize for the inconvenience caused. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-24 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2358752NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. We hope to hear from you soon. Kindest, Elaine xx

CLARIF , 2358752NA / 3838582941982 MICLUS2TOPXS 17 / AOOS SOFCOOTOPXS 87

Hi Lila, If you wish to repurchase, you may place a new order and use this unique FREE shipping code instead: EXCHANGE-TRIANGL-26 Please note that you have 48 hours to use the code and you can only use this once. Repurchasing is actually the fastest way to receive the new suit and secure the stock. Just send us the new order number and we'll provide the complete return instructions so you can simple return the current set for a refund. If you'd like to select a different style and do a direct exchange, let us know the style name and the sizes you need for both the top and bottom including the bottom style and coverage, and we’ll be more than happy to check availability to send. Hope this clarifies, we look forward to your response. Kindest, Dy xx

2358752NA / 3838582941982

Dear Lila, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your request and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Crystel