Good afternoon!
My name is Audrey Gaillard and I recently received my order under the order
number #2346507NA
I requested a return/exchange over two days ago and have not heard back
from anyone. I just need to exchange the bottoms for a smaller size and I
ordered this swimsuit for an upcoming trip and would really love to have it
in time!
My exchange request number is: # E093D6292958
Let me know if there's any more information you need from me, and I look
forward to hearing from you. I just would really like to have my exchange
accepted as soon as possible so that I can get the bottoms shipped back to
you! Thank you so much.
AGENT2026-06-04 05:45:50路 email/helpdesk
Dear Audrey,
We have received your Exchange Request #E093D62929582.
We are eager to assist but unfortunately, the style you have selected is low in stock and may no longer be available once your items arrive back to our warehouse.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-22
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2346507NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Dy
Thank you for the quick response!
I decided to just purchase the triangle style top in the same print with
the right size bottoms. I will just wear both tops with the bottoms! Thank
you guys for your help and I decided I won't be returning anything! I love
your swimsuits and you have amazing customer service! Have a great day!
AGENT2026-06-08 04:36:40路 email/helpdesk
Hi Audrey,
Thank you so much for letting us know, and we're delighted to hear that you've found a solution that works for you!
We're also thrilled to hear that you love our swimsuits and appreciate your kind words about our customer service. Your feedback truly means a lot to our team.
Thank you for confirming that you'll be keeping all of the items. As no return or exchange is needed, we will go ahead and close this ticket.
If you ever need any further assistance in the future, please don't hesitate to get in touch with us. We're always happy to help.
Wishing you a lovely day and many wonderful moments in your new swimsuits!
Kindest,
Reena
AGENT2026-06-08 04:36:47路 email/helpdeskINTERNAL
-cx will keep
Replies are sent through Open Doors, so they stay on the customer record.