31,919 tickets1-100

Re: Triangl Bikini Set

Unknown 路 liafleming29@gmail.com 路 Gorgias #227864072

closed
Opened
25 Jun 2026, 20:02
Closed
17 Jul 2026, 08:56
Assignee
Joanna - Returns Team
returnsreturns_tier 2trianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-25 20:02:53路 email/email
    Hello, I hope this email finds you well. I am writing regarding my Horizon Striped Bikini Set. I received it last year towards the end of summer and have only worn it 2 times total. That being said, I wore it for the 2nd time yesterday and am noticing some horrible pilling. The two times I have worn this bikini, I have loved it, and I was surprised to see it start piling so soon as I take good care of my clothing items and I know your pieces are expensive so they should be good quality. I would greatly appreciate it if you could assist me with a replacement or, if that's not possible, a gift card to use toward a new bikini set. Please let me know what information or steps you need from me to process this request. Thank you so much for your help, and for creating such amazing and comfortable swimwear.
  2. CUSTOMER2026-06-29 19:36:54路 email/email
    Hello, Just checking back in. I would greatly appreciate if you could inform me with the next steps I should take.
  3. AGENT2026-07-05 09:51:54路 email/helpdesk
    Dear Lia, Thank you for reaching out. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We're sorry to hear about your Horizon Striped Bikini Set. Could you please send us a new email using the same email address that you used to place your order? This will help us locate your purchase and assist you more efficiently. Thank you! We look forward to hearing from you. Kindest, Pearl
  4. AGENT2026-07-05 09:52:24路 email/helpdeskINTERNAL
    ID CHECK > Step 1 RT https://triangl.gorgias.com/app/ticket/228612590
  5. CUSTOMER2026-07-11 04:43:03路 email/email
    Thank you for your response! Sorry I'm just getting back to you, I have been out of town. Unfortunately I purchased this bikini from my friend when it was brand new with tags so personally, I do not have the email it was purchased with. What are the next steps you would like me to take? Let me know!
  6. AGENT2026-07-13 09:52:51路 email/helpdesk
    Dear Lia, Thank you for checking in! We鈥檙e genuinely sorry to hear about the condition of your bikini, and we鈥檙e here to help. Could you please provide us with the following details of the concerned order? - Order Number - Style and Sizes Details of the Purchaser - Name - Address (Shipping or Billing) - Email Address - Phone Number We appreciate your cooperation and look forward to hearing from you soon! Kindest, Crystel
  7. CUSTOMER2026-07-13 20:56:52路 email/email
    Hello, Again, unfortunately I do not have the order number considering I bought it new with tags from a friend. The swimsuit is the terry toweling bikini set size small. The name of the person who it was ordered from is Lydia Jameson. I do not have any of her personal information including address, email address, or phone number. Sorry about that. What would you like me to do next?
  8. CUSTOMER2026-07-14 20:11:19路 email/email
    I would be happy to send you a picture if you would like!
  9. AGENT2026-07-17 08:56:55路 email/helpdesk
    Hi Lia, Thank you for getting back to us and for explaining your situation. We completely understand, and we appreciate you taking the time to provide those details. We'd genuinely love to help. However, to assist with any order-related requests, we're required to verify the original purchase. This verification process is also how we confirm the authenticity of TRIANGL products. As the swimsuit was purchased from a friend and we don't have the original order number or any of the purchaser's details, we're unfortunately unable to locate or verify the order. Because of this, we aren't able to proceed with your request. We're truly sorry that we can't accommodate your request on this occasion, and we understand this may be disappointing. Please note that our customer support is available for customers who purchase TRIANGL products directly through our official website, www.triangl.com, which is the only place to purchase genuine, authentic TRIANGL bikinis. We appreciate your understanding, and if you have any other questions, please don't hesitate to reach out. Kindest, Joanna
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