31,919 tickets1-100

Re: Triangl Order #2369982NA

Monika Frei ¡ mdfrei@bluewin.ch ¡ Gorgias #228395642

closed
Opened
29 Jun 2026, 19:15
Closed
8 Jul 2026, 07:50
Assignee
Joanna - Returns Team
Order
2369982
returnsreturns_approvedreturns_follow-upreturns_processedtrianglchasing-no-replypotential legalchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-06-29 19:15:04¡ email/helpdesk
    Dear Monika, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MIMA - CANARY CRUSH Neoprene Crop Bikini Top : M CANARY CRUSH Neoprene Bikini Bottom : M / Minimal / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: F405B72948454 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Addresses - For customers located in Jersey, CI, and European countries outside the EU, you may send your items to either of the addresses below: Jersey, Channel Islands TRIANGL Group Limited Bethlehem Centre, La Rue Des Buttes St. Mary, JE3 3DS Jersey, Channel Islands Hong Kong TRIANGL RETURNS c/o WeTIAM Global Solutions Limited 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Switzerland / Norway / Non-EU Europe: Please do not send returns to the Netherlands warehouse. Returns from non-EU countries may be declined, may not be eligible for refund or exchange, and any duties or charges incurred will be the customer’s responsibility. • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lery
  2. AGENT2026-06-29 19:15:22¡ email/helpdeskINTERNAL
    2369982NA | F405B72948454
  3. CUSTOMER2026-06-29 20:16:52¡ email/email
    Hi Can you organize a DHL return label to put in the package? BR Returns Team hat am 29.06.2026 21:15 CEST geschrieben: Dear Monika, Thank you for confirming your return request — we're sorry to hear your order didn't meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MIMA - CANARY CRUSH Neoprene Crop Bikini Top : M CANARY CRUSH Neoprene Bikini Bottom : M / Minimal / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: F405B72948454 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Addresses - For customers located in Jersey, CI, and European countries outside the EU, you may send your items to either of the addresses below: Jersey, Channel Islands TRIANGL Group Limited Bethlehem Centre, La Rue Des Buttes St. Mary, JE3 3DS Jersey, Channel Islands Hong Kong TRIANGL RETURNS c/o WeTIAM Global Solutions Limited 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Switzerland / Norway / Non-EU Europe: Please do not send returns to the Netherlands warehouse. Returns from non-EU countries may be declined, may not be eligible for refund or exchange, and any duties or charges incurred will be the customer's responsibility. • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time.
  4. AGENT2026-07-01 08:58:12¡ email/helpdesk
    Dear Monika, Thank you for your message. Please note that we do not provide return labels. The shipping cost incurred for returning items to Triangl isn’t covered or reimbursed as outlined in our returns policy. That said, we recommend using regular post to return the items (while avoiding express shipping), as this typically offers the most cost-effective option. If you have other concerns, please don't hesitate to let us know and we're here to help. Wishing you a wonderful day! Kindest, Elaine xx
  5. CUSTOMER2026-07-03 09:15:33¡ email/email
    Hi When can I expect to receive my refund? br monika Returns Team hat am 29.06.2026 21:15 CEST geschrieben: Dear Monika, Thank you for confirming your return request — we're sorry to hear your order didn't meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MIMA - CANARY CRUSH Neoprene Crop Bikini Top : M CANARY CRUSH Neoprene Bikini Bottom : M / Minimal / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: F405B72948454 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Addresses - For customers located in Jersey, CI, and European countries outside the EU, you may send your items to either of the addresses below: Jersey, Channel Islands TRIANGL Group Limited Bethlehem Centre, La Rue Des Buttes St. Mary, JE3 3DS Jersey, Channel Islands Hong Kong TRIANGL RETURNS c/o WeTIAM Global Solutions Limited 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Switzerland / Norway / Non-EU Europe: Please do not send returns to the Netherlands warehouse. Returns from non-EU countries may be declined, may not be eligible for refund or exchange, and any duties or charges incurred will be the customer's responsibility. • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time.
  6. AGENT2026-07-08 07:50:39¡ email/helpdesk
    Dear Monika, We're pleased to inform you that we’ve received your returned items, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Joanna
  7. AGENT2026-07-08 07:50:47¡ email/helpdeskINTERNAL
    FP #2369982NA F405B72948454 7/7/2026 #2369982NA NA Monika Frei MIMCANTOPM 1 LT568486403CH polybad had been broken 162996 7/7/2026 7/7/2026 #2369982NA NA Monika Frei MINCANCBOTM 1 LT568486403CH polybad had been broken 162997 7/7/2026
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