Re: Your Exchange request # 05EBED2930066: Received

Dear Nava, Thank you for your recent purchase. We’re very sorry for the delay in receiving your order. We’ve contacted our shipper to follow up on the status and will update you as soon as we hear back from them. Please expect another email from us soon. Kindest, Bernadette

Please check in with CX after 24 hours. #2367961NA Missing TN Added to request sheet

Dear Nava, Thank you for patiently waiting. Please find your tracking details below: Order Number: #2367961NA Tracking Number: 530814950817 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=530814950817&trkqual=2461214000~530814950817~FX The tracking for Order #2367961NA shows your parcel as delivered on Wednesday, 6/24/2026 at 2:59 pm and marked as “Released as requested and safely delivered.” We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=530814950817&trkqual=2461214000~530814950817~FX If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Bernadette