Re: Your Exchange request # F8FD162929710: Approved

Hi Bennett, I noticed that your previous message came through blank. Could you kindly resend it at your convenience? Kindest, Joanna

Hi Bennett, Thanks for reaching out. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We're sorry for the confusion. It appears that we received a message from your email address, but the content did not come through on our end, so we were unable to view the details of your request. We also noticed that your request has been approved. To help us move forward, can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm a refund or exchange. Kindest, Geelah

Dear Bennett, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your return and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Dy

Dear Bennett, Thank you for getting back to us. We're pleased to inform you that we’ve received your returned items, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Reena

2346697NA / F8FD162929710 6/24/2026 #2346697NA N/A BENNETT LUIG STAHUBBBOTM 1 UPS1Z9X23660353563160 342297 6/26/2026 6/24/2026 #2346697NA N/A BENNETT LUIG MICHUBTOPM 1 UPS1Z9X23660353563160 342298 6/26/2026