31,919 tickets1-100

Re: Your Refund request # FC17D42947995: Approved

Alex Palmer 路 alexzzip20@gmail.com 路 Gorgias #228385112

closed
Opened
29 Jun 2026, 17:47
Closed
16 Jul 2026, 04:24
Assignee
Denise - Returns Team
Order
2371363
ordersreturnsreturns_approvedreturns_fp on-holdreturns_follow-upreturns_processedtrianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-29 17:47:13路 email/email
    Hi, What is the "dispatch note" that needs to be included? Thanks
  2. AGENT2026-06-30 14:22:20路 email/helpdeskINTERNAL
    Order #2371363NA - Dispatch Note Request
  3. AGENT2026-06-30 14:29:26路 email/helpdesk
    Dear Alex, Thank you for your email. The dispatch note is a document that was originally included with your package. If you're unable to locate it, no worries! I've attached another copy to this email for your convenience. Please complete the dispatch note and include it inside your return parcel along with the item(s) you're returning. If you have any other questions about your order, feel free to reach out. We鈥檒l be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish
  4. CUSTOMER2026-06-30 14:49:57路 email/email
    Thanks i found it and shipped it today. Please see attached for the proof of shipment. Thanks
  5. AGENT2026-06-30 15:56:02路 email/helpdesk
    Dear Alex, Thank you for letting us know and for sending through the proof of shipment. I'm glad you were able to locate the dispatch note and have sent your return. I've now forwarded your email and proof of shipment to our Returns Team, who will take it from here. They'll be in touch if any further information is needed, and will process your return once it arrives at our warehouse. If you have any other questions in the meantime, please don't hesitate to let us know. Kindest, Trish
  6. AGENT2026-06-30 15:56:07路 email/helpdeskINTERNAL
    Hi RT! Re: #2371363NA Cx provided her return proof of shipment Thanks! x
  7. CUSTOMER2026-06-30 16:20:27路 email/email
    Thank you
  8. AGENT2026-07-06 05:10:11路 email/helpdesk
    Dear Alex, Thanks for getting in touch and sending your tracking information through! We鈥檒l be keeping an eye on your return and will process your refund as soon as the items are received and confirmed at our warehouse. In the meantime, please feel free to get in touch should you need further assistance. Have a lovely day! Kindest, Reena
  9. AGENT2026-07-06 05:10:21路 email/helpdeskINTERNAL
    ON HOLD 2371363NA / FC17D42947995 SD 6/30/26 / TN 1ZGG88350309947592
  10. CUSTOMER2026-07-09 12:05:17路 email/email
    Thank you. it looks like they were delivered on Tuesday the 7th. Screenshot attached.
  11. AGENT2026-07-13 03:48:39路 email/helpdesk
    Dear Alex, We're pleased to inform you that we鈥檝e received your returned items, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you鈥檒l receive a notification email once the process is complete. If you need any further assistance, please don鈥檛 hesitate to reach out鈥攚e鈥檙e happy to help! Wishing you a wonderful day! Kindest, Joan
  12. AGENT2026-07-13 03:48:52路 email/helpdeskINTERNAL
    FP #2371363NA / FC17D42947995 WH: 7/7/2026 #2371363NA N/A ALEX PALMER NMAIMATTOPSP 2 UPS1ZGG88350309947592 345781 7/8/2026 7/7/2026 #2371363NA N/A ALEX PALMER STAMATABOTM 1 UPS1ZGG88350309947592 345782 7/8/2026 7/7/2026 #2371363NA N/A ALEX PALMER STAMATABOTS 2 UPS1ZGG88350309947592 345783 7/8/2026 7/7/2026 #2371363NA N/A ALEX PALMER NMAIMATTOPM 1 UPS1ZGG88350309947592 345784 7/8/2026
  13. CUSTOMER2026-07-13 10:43:21路 email/email
    Thank you!
  14. AGENT2026-07-16 04:23:11路 email/helpdesk
    Dear Alex, You are most welcome. If there's anything else at all, please do not hesitate to contact us anytime. Have a good one! Kindest, Denise xx
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