Re: why hasnt my order shipped out yet., Please escalate to the customer care team., Hi Janis., Order nu ...

Hi Caleb! Your order #2340235NA was processed and fulfilled on May 22, 2026. However, tracking information is not yet available. Usually, it takes 1-2 business days after fulfillment for tracking details to become visible. Delivery generally takes 3-5 business days after processing, but we can't guarantee delivery by a specific date. If you need a deeper investigation or have urgent concerns, I can escalate this to our Customer Care team for further review.

Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.

Hi there! I’m Janis, and I’ll be helping you from here.

I'm sorry to hear that you haven't received an update yet. I will endorse this concern to our Orders Team to further assist you. May I know your order number and email address, please?

Thank you for the details. Your concern has been forwarded to our Orders Team, and you should hear back within today.

Would there be anything else I can assist you with today?

I understand your concern and rest assured that I have marked this as urgent. Please wait for their update within today.

Is there anything else I can help you with today?

Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx

Hi Orders, Concern - Order status cx - why hasnt my order shipped out yet. Order number is 2340235NA Email is thorracing005@yahoo.com Okay. I know the orders are shipped express. Is there anyway to get this sooner? It was bought as a gift for an upcoming vacation and I am concerned we now wont have time Thanks.

Dear Caleb, Thank you for your recent purchase! Trish here from Triangl's Orders team. Your message was forwarded to us by our Live Chat Team. I completely understand your concern, especially as the order was purchased as a gift for an upcoming vacation. I appreciate how important timing is in this situation, and I'm very sorry for the uncertainty. We’re very sorry for the delay in receiving your order or your tracking details. We’ve contacted our shipper to follow up on the status and will update you as soon as we hear back from them. Please expect another email from us soon. Kindest, Trish

If no update by June 04, pls FF up and make sure to check in with the CX too. Thanks! x #2340235NA Missing TN Not found in Extensiv Pls confirm status/TN Added to Request Sheet

Dear Caleb, Thank you for your patience, and I sincerely apologise for the continued delay and lack of updates regarding your order. After further investigation, we discovered that due to a system error, your original order was unfortunately cancelled unintentionally. We completely understand how frustrating this must be, especially given the amount of time that has already passed. To resolve this as quickly as possible, we’ve manually re-entered your order in our system to be re-processed. Your new order number is #2351736NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. We’re truly sorry again for the inconvenience and disappointment caused, particularly as this order was intended as a gift. If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Anna

Consulting Valerya Awaiting feedback

UPDATE: SF refunded Approved by Valerya

Dear Caleb, Thank you for your email. We understand your disappointment and appreciate your patience while waiting for your order. Unfortunately, we only offer one shipping service for orders delivered within the United States, so we're unable to expedite the shipment beyond our standard delivery timeframe. Please note that our order processing timeframe is 1–2 business days, while shipping thereafter typically takes 2–3 business days. Weekends, holidays, and any unforeseen carrier delays are not included in these estimates. That said, due to the delay in dispatching your order, we've gone ahead and refunded your shipping fee. Your refund transaction ID is 23664057. The funds should appear in your account within 3–7 business days, depending on your card provider. We apologize for the inconvenience caused and appreciate your understanding. If you have any other questions regarding your order, please don’t hesitate to reach out, and we’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish