Hi!
I originally submitted a request to exchange the bikini bottoms for a different size. However, I would now like to return the entire set instead and place a new order for the style I want.
I'm currently on a bit of a time crunch and would like to ensure that I receive the correct set as soon as possible, so I think returning this order and purchasing a new one would be the best option.
Could you please advise on how to proceed with changing my exchange request to a full return? Thank you for your help, and I look forward to hearing from you.
AGENT2026-06-07 09:14:45· email/helpdesk
Dear Sabrina,
Thank you for your message, and we're glad to assist.
Upon checking, your return for both Orders 2339264NA and 2345222NA have been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸻
Items Approved for Refund: MICA - HORIZON BLUE - top XS , bottom : XXS / Standard / Cheekiest
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 1B148C2931824
Items Approved for Refund: MICA - HORIZON BLUE - top XS , bottom : XXS / Standard / Normal
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 59DF382923653
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time - we're here to help.
Thanks again. Wishing you a wonderful weekend.
Warm regards,
Elaine xx