Conversation with Customer #521089163

Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Regarding your exchange request, here is our exchange policy: * You can exchange a bikini for a different size or fit in the same style by returning either the single piece (top or bottom) or the full set. * For exchanging to a different style or color, the full set must be returned. * Refunds require the full set (top and bottom) to be returned. Please start your exchange through our Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns) If you need any help with sizing or choosing the right fit, feel free to ask. We're here to help!

For exchanging just the bottom piece of a bikini, you only need to include the bottom piece in your return. There's no need to include the pouch or any other additional items. You can start your exchange anytime via the Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns) If you need help with sizing, just let me know!

Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address here, and the team will get back to you shortly. The waiting time for a response in chat is about 1 minute.

Hi!

You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!

I think yes, you need to include the pouch.

Kindly note that we don't provide return/shipping labels. Our Returns Team will only provide RA number and return address.

We have a great 14 days returns policy, you may check all details here: https://triangl.com/a/returns

You may also submit a return or exchange request using that link.

You will need to pay for the cost of shipping the item back to us, while we cover the cost of sending your exchange to you.

Let me check that for you. What style and size do you need for the exchange?

Fab choice!

In what bottom shape?

Cheeky tie side?

Thanks!

Upon checking, yes we still have stocks now.

However, please note that we don't have any control regarding the availability of the stocks as we are getting high demand of orders daily.

You'll have the option to wait for restock, or choose a different style (top and bottom).

Yes. But you can use any courier you'd like.

I just want to check if you’re still there?

I’m sorry but I have to close this chat as I did not receive any reply from you. Please feel free to start another chat should you need further assistance. Have a nice day! :) xx

Hi! Kelly here, and I’ll be helping you today. :)

I see, let me check on that. May I please have your order number and RA Number?

Noted. One moment, please.

Thanks for waiting. Is this for your VINCA style?

Do you already have the return address? Can you please share the return address, please.

Thank you. One moment, please. Kindly give me a minute or 2.

Thank you.

Please bear with me for a few more minutes.

I appreciate the patience. Here, 1 510 603 1182 . But please be advised that we do not encourage follow up calls on that number as we are using third party warehouse only and follow up calls may not be entertained.

In the meantime, is there anything else that I can help you with?

It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx

Hi! Welcome back.

Let me check if we have this information.

Just a moment, please.

Thank you for waiting! According to our Returns Team, we don't have the exact details as it depends on the courier that you will use to send it back.

We also suggest using regular post as opposed to commercial couriers like FedEx or DHL as they can be costly. Using your local post office will significantly lower the cost (just make sure to save the receipt for future reference).

I just want to check if you’re still there?

I’m sorry but I have to close this chat as I did not receive any reply from you. Please feel free to start another chat should you need further assistance. Have a nice day! :) xx

Hi! Kelly here, and I’ll be helping you today. :)

You may use Registered Postal Service that can ship your bikini and keeping a record of the tracking details. Triangl cannot be held liable for any loss of garments being returned.

Yes, just make sure to keep the receipt.

Once you ship the items, please provide a snapshot of your return postage receipt, showing the tracking number and courier used, so we can track the shipment and process your request promptly.

In the meantime, is there anything else that I can help you with?

It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx