CUSTOMER2026-05-28 13:33:04· chat/gorgias_chat
I need to return something and no one is responding to my emails to give me the correct address to return my items
AI_AGENT2026-05-28 13:33:14· chat/api
Hi!
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
You can leave your email address here if you'd like, and just so you know, the waiting time for a response in chat is about 1 minute.
AGENT2026-05-28 13:33:44· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
CUSTOMER2026-05-28 13:34:10· chat/gorgias_chat
Hi, my order is #2331718NA
CUSTOMER2026-05-28 13:34:39· chat/gorgias_chat
I have been trying to return my items for a couple of days, but I have not been given the return address or instructions to do so
AGENT2026-05-28 13:36:07· chat/helpdesk
I am sorry to know you are having issues with processing your return.
AGENT2026-05-28 13:36:20· chat/helpdesk
May I first ask for the email on this order?
CUSTOMER2026-05-28 13:36:35· chat/gorgias_chat
khajah29@gmail.com
AGENT2026-05-28 13:37:47· chat/helpdesk
Thank you.
AGENT2026-05-28 13:38:19· chat/helpdesk
For this case, I will have your details escalated to our Returns Team for follow-up so they can email you back within 24 hours.
CUSTOMER2026-05-28 13:39:35· chat/gorgias_chat
I'm concerned you're doing this so i get past the 14 days ands you wont accept my return
CUSTOMER2026-05-28 13:39:50· chat/gorgias_chat
please reassure me this will not happen as i have records of trying to return this multiple times
AGENT2026-05-28 13:40:46· chat/helpdesk
Oh, that's absolutely not the case.
CUSTOMER2026-05-28 13:41:18· chat/gorgias_chat
ok please get back to me soon
AGENT2026-05-28 13:41:45· chat/helpdesk
Your request has already been recorded. I can see that our Returns Team have received your email replies. But we kindly ask you to avoid sending multiple emails as this has caused for your ticket to be placed at the back of the pile due to the nature of our system.
AGENT2026-05-28 13:41:58· chat/helpdesk
And yes, I have already escalated your details as we speak so rest assured that your concern will be prioritized and you will receive an update asap.
CUSTOMER2026-05-28 13:44:25· chat/gorgias_chat
ok appreciate that, thank you
AGENT2026-05-28 13:46:51· chat/helpdesk
Thanks too for your understanding and patience.
AGENT2026-05-28 13:46:56· chat/helpdesk
Is there anything else I can help you with?
AGENT2026-05-28 13:50:00· chat/helpdesk
I just want to check if you're still online?
AGENT2026-05-28 13:53:55· chat/helpdesk
It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx
AGENT2026-05-28 13:54:08· chat/helpdeskINTERNAL
2331718NA | khajah29@gmail.com
return ff-up
"I have been trying to return my items for a couple of days, but I have not been given the return address or instructions to do so"
"I'm concerned you're doing this so i get past the 14 days ands you wont accept my return"
RT: https://triangl.gorgias.com/app/ticket/220616413
AGENT2026-05-28 14:23:54· chat/helpdeskINTERNAL
Addressed in RT https://triangl.gorgias.com/app/ticket/220616413