CUSTOMER2026-05-31 00:48:12· chat/gorgias_chat
Can you please update me on the status of my order? It’s been a while and nothing has shipped or changed.
CUSTOMER2026-05-31 00:48:20· chat/gorgias_chat
ORDER #2345319NA
AI_AGENT2026-05-31 00:48:28· chat/api
Hi!
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
You can also leave your email address if you'd like. The waiting time for a response in chat is about 1 minute.
AGENT2026-05-31 00:49:55· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
AGENT2026-05-31 00:50:51· chat/helpdesk
I know how worried you must be that you have yet to receive an update regarding your order. Let me see what I can do to help you.
AGENT2026-05-31 00:51:02· chat/helpdesk
Can I first have the full name and email address used to create the order, please?
CUSTOMER2026-05-31 00:51:15· chat/gorgias_chat
Emma Scott
CUSTOMER2026-05-31 00:51:28· chat/gorgias_chat
Emmascott5593@gmail
CUSTOMER2026-05-31 00:51:36· chat/gorgias_chat
ORDER #2345319NA
AGENT2026-05-31 00:51:47· chat/helpdesk
Thank you.
AGENT2026-05-31 00:52:06· chat/helpdesk
To get the latest status of your order, I will relay your details to our Orders Team. You may expect an email update from them within 24-48 hours.
AGENT2026-05-31 00:55:53· chat/helpdesk
I just want to check if you're still online?
AGENT2026-05-31 00:58:28· chat/helpdesk
It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx
AGENT2026-05-31 00:58:40· chat/helpdeskINTERNAL
2345319NA
Emma Scott | emmascott5593@gmail.com
order ff-up
"Can you please update me on the status of my order? It’s been a while and nothing has shipped or changed.
ORDER #2345319NA"
AGENT2026-05-31 01:40:37· email/helpdesk
Hi Emma,
Thank you for the Triangl love! Thank you for your recent order as well. :)
You can rest assured we are working as hard as we can to deliver your order to you in a timely manner. Our order processing timeframe is 2-3 business days while shipping thereafter takes between 3-5 business days.
We also wanted to let you know that your order has already been passed along to our shipping partner. We're currently waiting for the tracking details to be uploaded, and as soon as they're available, you’ll receive a separate email with your tracking information. Be sure to check your Spam or Junk mail folders.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X