30,691 tickets1-100

Conversation with ralvarezsanchez1981@gmail.com

Unknown 路 ralvarezsanchez1981@gmail.com 路 Gorgias #222439623

closed
Opened
22 May 2026, 11:51
Closed
25 May 2026, 23:41
Assignee
Joan C. - Returns Team
retreturnstrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-22 11:51:34路 chat/gorgias_chat
    returns
  2. AI_AGENT2026-05-22 11:51:46路 chat/api
    Hi! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. If you'd like, you can leave your email address here, and they'll get back to you shortly. The waiting time for a response in chat is about 1 minute.
  3. CUSTOMER2026-05-22 11:51:47路 chat/gorgias_chat
    I need the adress where to send a return
  4. AGENT2026-05-22 11:52:09路 chat/helpdesk
    Hi! I'm Michelle, and I'll be helping you from here.
  5. AGENT2026-05-22 11:52:16路 chat/helpdesk
    Have you already submitted a request?
  6. CUSTOMER2026-05-22 11:52:50路 chat/gorgias_chat
    Hi. I need the adress where to send a return. It is sayd in the package that I can have it in the confirmation email of the purchase but I dont find the email
  7. CUSTOMER2026-05-22 11:53:08路 chat/gorgias_chat
    can you please give me the adress?
  8. AGENT2026-05-22 11:53:28路 chat/helpdesk
    Let me check in on that for you. Could you kindly share your order number?
  9. CUSTOMER2026-05-22 11:54:20路 chat/gorgias_chat
    2337309NA
  10. AGENT2026-05-22 11:54:51路 chat/helpdesk
    Thanks! Pulling up your order details. One moment, please.
  11. AGENT2026-05-22 11:55:25路 chat/helpdesk
    Appreciate you waiting.
  12. AGENT2026-05-22 11:55:46路 chat/helpdesk
    Our Returns Team will send you the return address via email. Is this for an exchange or for a refund?
  13. CUSTOMER2026-05-22 11:56:09路 chat/gorgias_chat
    refund
  14. AGENT2026-05-22 11:56:26路 chat/helpdesk
    Noted. And could we also note the reason for returning your order?
  15. CUSTOMER2026-05-22 11:56:40路 chat/gorgias_chat
    it is too little
  16. AGENT2026-05-22 11:57:03路 chat/helpdesk
    I see. I'm sorry to know that it turned to be too small.
  17. AGENT2026-05-22 11:57:43路 chat/helpdesk
    I'll forward your request to our Returns Team. Is ralvarezsanchez1981@gamil.com the best email to reach you?
  18. CUSTOMER2026-05-22 11:58:39路 chat/gorgias_chat
    yes, it is
  19. CUSTOMER2026-05-22 11:59:02路 chat/gorgias_chat
    no: sorry: ralvarezsanchez1981@gmail.com
  20. CUSTOMER2026-05-22 11:59:15路 chat/gorgias_chat
    gmail was written on a wrong way
  21. AGENT2026-05-22 11:59:26路 chat/helpdesk
    Ok, great! Before returning your order, we have to submit a return request first to our Returns Team. Then, they'll provide the return instructions and return address via email.
  22. CUSTOMER2026-05-22 11:59:31路 chat/gorgias_chat
    maybe that's why I cannot find the confirmation email
  23. AGENT2026-05-22 12:00:06路 chat/helpdesk
    Oh! It is. We've sent the order confirmation and shipping notification to the registered email on the order.
  24. AGENT2026-05-22 12:00:10路 chat/helpdesk
    ralvarezsanchez1981@gmail.com is noted.
  25. CUSTOMER2026-05-22 12:00:19路 chat/gorgias_chat
    ok, thanks!
  26. AGENT2026-05-22 12:00:29路 chat/helpdesk
    Forwarding now your request to our Returns Team. Kindly expect to hear from them via email within the next 24 hours.
  27. CUSTOMER2026-05-22 12:00:50路 chat/gorgias_chat
    that's great. THanks a lot for your support.
  28. AGENT2026-05-22 12:02:58路 chat/helpdesk
    Always a pleasure! Any other questions you might have in mind?
  29. AGENT2026-05-22 12:06:13路 chat/helpdeskINTERNAL
    2337309NA: RF request Reason: Too small Correct email address: ralvarezsanchez1981@gmail.com
  30. AGENT2026-05-25 23:41:49路 chat/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/222900782
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