31,243 tickets1-100

Fwd: A shipment from order #2323641NA has been delivered

Autumn Tyler · autumnktyler@gmail.com · Gorgias #219883616

closed
Opened
5 May 2026, 19:37
Closed
6 May 2026, 03:49
Assignee
Jetz - Returns Team
Order
2337411
retreturnsreturns_approvedreturns_follow-uptrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-05 19:37:21· email/email
    Hello! I need to exchange for a medium top, how do I go about doing this? Exchange the whole set? Or is there a way to just exchange the top. Any advice appreciated, thank you! Autumn
  2. AGENT2026-05-06 03:48:50· email/helpdesk
    Dear Autumn, Thank you for getting in touch. We are sorry to know that the fit didn't work out! We do allow exchanges for either just the tops or just the bottoms in the same style. We are confirming your exchange request and have approved the exchange for the following items: Returning: SOFI - COOKIE Top S (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: SOFI - COOKIE Top M (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 6CCD352908849 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz
  3. AGENT2026-05-06 03:48:55· email/helpdeskINTERNAL
    EX #2323641NA 6CCD352908849 SOFCOOTOPM 49 APPROVED 5/6/2026
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