You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
general-enquiry
Firstname:
Sienna
Lastname:
Borer
Email:
siennaborer8@gmail.com
Phone:
4027410991
Ordernumber:
1949826NA
Body:
Hello! I have ordered a swimming suit for you guys over a
year ago. I get that over a year seems like a long time, but when
you think about not being able to wear it all year around, I hope
you take that into consideration. I live in Nebraska so I'm not
allowed to wear the swimsuit year around, meaning i got to wear
it for maybe 2 and a half months. I went to get it from my closet
this weekend and realized that it had freeying and snags in the
bottoms along with faded color. I'm just wondering what you guys
can do for me, as these swimsuits are pricy and I feel that after
maybe wearing it 5 or so times, the bottoms should not be
snagging and having stitching problems, along with the color
fading already.
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AGENT2026-05-13 07:49:59Ā· email/helpdesk
Dear Sienna,
Thank you for reaching out and for taking the time to share your experience with us. Weāre sorry to hear about the issue with your swimwear and understand how disappointing it must be, especially given how limited the wear season can be where you live.
Our team truly appreciates your feedback, and we always aim to ensure our pieces meet high standards of quality. While our swimwear is designed to be durable with proper care, factors such as frequency of wear, washing, exposure, and storage conditions can contribute to changes over time, including fading or fabric wear.
After reviewing your request, we can see that your order was originally placed over a year ago and was already reviewed in 2025 in line with our policy timeframe. As such, weāre unfortunately unable to offer a replacement, return, or further exception at this time.
We understand this may not be the outcome you were hoping for, and we truly appreciate your understanding.
As a gesture of goodwill, we have reactivated the previous complimentary free shipping code provided to you in 2025. You may use code FS1949826NADM at checkout, valid for one-time use within the next three months.
Thank you again for your continued support. If thereās anything else we can assist you with, please donāt hesitate to reach out.
Kindest,
Crystel - Returns Team xx