Rebecca Petras · beccapetras11@gmail.com · Gorgias #221159149
closed
Opened
13 May 2026, 23:28
Closed
14 May 2026, 05:45
Assignee
Katrina - Orders
or_missing itemorderstrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-05-13 23:28:34· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Becca
Lastname:
Petras
Email:
beccapetras11@gmail.com
Phone:
5166720938
Ordernumber:
2329313NA
Body:
I received the wrong item and am very upset about it. I
ordered a bikini top and bottom and only received the top. I
would like the bottom. Please help this situation
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AGENT2026-05-14 05:45:40· email/helpdesk
Dear Rebecca,
Thank you for bringing this to our attention, and we’re sorry to hear about this issue.
Our records show a full set was processed and shipped to you. We recommend first checking inside the matching bag that came with your order, as well as the FedEx bag, since items can sometimes be tucked away in either of these.
If you’re still unable to locate the missing items, could you please send us a photo of everything you received in the package, including the stickers, tags, and the shipping label on the box? Also, kindly let us know if the parcel appears to have been tampered with in any way.
Kindest,
Katrina x
Replies are sent through Open Doors, so they stay on the customer record.