Hi,
I just received an alert that my card was declined due to incorrect
information entered. I may have typed in the wrong security code - but I
did see it come through on my credit card statement. Can you please verify
if the payment was received? Otherwise, I will update this with the correct
card information.
AGENT2026-05-26 17:02:23· email/helpdesk
Dear Chloe,
Thank you for your recent purchase, and thanks as well for checking in with us regarding the payment notification.
I am happy to confirm your order #2345231NA went through successfully for the VINCA - GARA and MALA - MACA bikini sets.
At this stage, your order has not been flagged on our end, and we have not received any payment error or decline notification. Your order is currently processing as normal.
Please expect a separate email including your tracking details once available. Be sure to check your Spam/Junk folders.
If you have other questions or concerns about your order, reach out to us anytime, and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Trish
Replies are sent through Open Doors, so they stay on the customer record.