Re: #2319613NA, Hello. My order is being shipped back to CA due to FedEx not receiving my signature. I a ...

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Hello! Thanks for your message. I’m sorry to hear about this. Your order is marked as failed delivery, with a return to shipper after the FedEx delivery exception. I’ll pass this over to our team so they can help you directly and check the next step for getting this sorted. Please leave your email address in the chat, and they’ll join shortly. The expected wait time here is about 1 minute.

Hi! Kelly here, and I’ll be helping you today. :)

I have forwarded your concern to the Orders Team for further assistance. Allow them to get back to you via email within 24 hours. Kindly monitor your spam and junk folder as some emails ends up there.

In the meantime, is there anything else that I can help you with?

Hi, for your assistance. Thanks - shipment concern - 2319613NA " My order is being shipped back to CA due to FedEx not receiving my signature. I attempted to leave it on a door tag but that didn't work. Please advise how to get the product shipped back to me. "

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Dear Desiree, Thank you for your message. Upon checking, the parcel is already on its way back to us as the deadline for your shipment has been reached. At this stage, the shipment can no longer be intercepted or redirected for redelivery. To help resolve this, we’d be happy to reprocess your order for you. However, please note that the MAIA - DORE in TOP S+ is currently out of stock, and we do not yet have a confirmed restock date. If you need a bikini urgently, you’re welcome to send us 3 alternative style choices within the same price range, and we’ll check availability for you. Bikini name: Top size: Bottom size: Bottom shape (if applicable): Please ensure that the address provided is complete and accurate, and that someone will be available to receive the parcel at the time of delivery. Kindly let us know if you would like us to ship your replacement order to the same address, or provide updated details below if changes are needed: NAME: STREET ADDRESS (NAME & NUMBER): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, please let us know if you would prefer for the delivery to be made without a signature requirement. We look forward to your confirmation so we can arrange this for you as soon as possible. Note: If you prefer not to have your order reprocessed, a USD 20 administration fee will apply. Kindest, Anna x

Pls refer to the ticket ---> https://triangl.gorgias.com/app/ticket/219791341