31,243 tickets1-100

Re: 2318058NA

Alison Maillett ¡ alison.maillett@undercanvas.com ¡ Gorgias #220579473

closed
Opened
10 May 2026, 11:39
Closed
23 May 2026, 09:47
Assignee
Joanna - Returns Team
Order
2318058
returnsreturns_approvedreturns_clarificationreturns_processedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-10 11:39:02¡ email/helpdesk
    Hi Alison, Thank you for reaching out. We’re sorry to hear that the item you received doesn’t fit as expected. We know that with swimwear, everyone’s shape is unique, and sometimes a different style or size works better. Before approving your refund request, we’d be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order). If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Ja
  2. AGENT2026-05-10 11:39:16¡ email/helpdeskINTERNAL
    #2318058NA / A022562912131 - Offered EX
  3. CUSTOMER2026-05-11 15:43:44¡ email/email
    Hi Ja, Thank you for your message. I appreciate the offer, but I would prefer to proceed with a refund. Please let me know the next steps to complete the return and process the refund.
  4. AGENT2026-05-12 08:58:06¡ email/helpdesk
    Hi Alison, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - BANC Blue Triangle Bikini Set: Top/ S - Bottom / XS Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: A022562912131 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Pearl
  5. AGENT2026-05-12 08:59:38¡ email/helpdeskINTERNAL
    RF #2318058NA A022562912131
  6. CUSTOMER2026-05-20 15:02:08¡ email/email
    Hi- following up per your instructions with my receipt for my return: Return Authorization (RA) Number: A022562912131 TRACKING NUMBERS **** **** **** 6139 1615 76 [Logo Description automatically generated] Alison Maillett Social Media Specialist www.undercanvas.com www.ulumresorts.com www.outdoorcollection.com Instagram | Facebook | Magazine
  7. AGENT2026-05-23 09:47:07¡ email/helpdesk
    Hi Alison, Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Joanna
  8. AGENT2026-05-23 09:47:25¡ email/helpdeskINTERNAL
    FP 2318058NA A022562912131 TN 9500113600776139161576 ADD 5/22/2026
  9. AGENT2026-05-27 06:08:52¡ email/helpdeskINTERNAL
    5/22/2026 #2318058NA A022562912131 ALISON MAILLETT VINBAN2TOPS 1 USPS9500113600776139161576 333723 5/26/2026 5/22/2026 #2318058NA A022562912131 ALISON MAILLETT VINBAN2CBOTXS 1 USPS9500113600776139161576 333724 5/26/2026
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