Dear Niehaus,
We have received your Refund Request for Order Number 2324334NA.
Sadly, we are unable to approve the request as we cannot issue refunds for a partial return (top or bottom only) on bikinis sold as a set. For refunds, the full set (top, bottom and bag/pouch) must be sent back.
Can you please confirm if you will be returning the full set for a refund?
Additionally, weâd be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order).
If youâd like to proceed, please let us know â and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item youâd like to exchange for. Weâll then guide you through the exchange process.
Of course, if you prefer a refund instead, thatâs no problemâjust let us know, and weâll share the next steps with you. Please note that original return shipping costs are non-refundable.
Kindest,
Ja
AGENT2026-05-11 09:24:20¡ email/helpdeskINTERNAL
#2324334NA / 9B90AE2912737 - Clarify RF + Offered EX
CUSTOMER2026-05-12 20:36:49¡ email/email
Hi there!
Apologies! I didn't mean to only return one piece of the set. I would like to return the entire set.
Could you please help me get that processes started?
Thank you!
AGENT2026-05-13 15:19:40¡ email/helpdesk
Hi Niehaus,
Thank you for confirming your return request â weâre sorry to hear your order didnât meet your expectations.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸝
Items Approved for Refund:
VINCA - ADAO Pink Textured Triangle Bikini Set: Top / S - Bottom / M Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 9B90AE2912737
⸝
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸝
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸝
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸝
Return Address (Only for UK customers):
United Kingdom
TRIANGL RETURNS
Expand Talent
42 Swan Meadow
Warwick
CV34 6HZ
United Kingdom
⸝
Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸝
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Pearl
AGENT2026-05-13 15:20:00¡ email/helpdeskINTERNAL
RF 2324334NA / 9B90AE2912737
AGENT2026-05-19 13:54:46¡ email/helpdeskINTERNAL
5/18/2026 2324334NA 9B90AE2912737 Lo Niehaus VINADATOPS 1 0210232D071A2BAD No Visible Damage 876 5/19/2026
5/18/2026 2324334NA 9B90AE2912737 Lo Niehaus VINADAABOTM 1 0210232D071A2BAD No Visible Damage 877 5/19/2026
2324334NA / 9B90AE2912737
Replies are sent through Open Doors, so they stay on the customer record.