31,243 tickets1-100

Re: 2319757NA

stella lanuti ¡ stellamaelanuti123@gmail.com ¡ Gorgias #220852187

closed
Opened
12 May 2026, 08:21
Closed
13 May 2026, 04:07
Assignee
Pearl - Returns Team
returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-12 08:21:04¡ email/helpdesk
    Dear Stella, Hope this email finds you well. We've received your return request for order #2319757NA. We’re sorry to hear that the item you received doesn’t fit as expected. We know that with swimwear, everyone’s shape is unique, and sometimes a different style or size works better. Before approving your refund request, we’d be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order). If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Reena
  2. AGENT2026-05-12 08:21:10¡ email/helpdeskINTERNAL
    2319757NA / BD35802912960 OFFERED EX
  3. CUSTOMER2026-05-12 09:19:50¡ email/email
    Hello, I would prefer to just return both bathing suits. Thank you!
  4. AGENT2026-05-13 04:07:28¡ email/helpdesk
    Hi Stella, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - FARO Top S+ / Bottom M Cheeky MAIA - ALINA Top S+ / Bottom M Cheeky (Send the full sets and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: BD35802912960 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for UK customers): United Kingdom TRIANGL RETURNS Expand Talent 42 Swan Meadow Warwick CV34 6HZ United Kingdom ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kyla
  5. AGENT2026-05-13 04:07:51¡ email/helpdeskINTERNAL
    #2319757NA BD35802912960 RF
  6. AGENT2026-06-03 14:53:47¡ email/helpdeskINTERNAL
    5/31/2026 2319757NA BD35802912960 Stella Lanuti NMAIALITOPSP 1 0210D6D00261E95B "Return slip but no items ticked. Needed to find details in the WMS" 1061 6/1/2026 5/31/2026 2319757NA BD35802912960 Stella Lanuti NMAIALIBBOTM 1 0210D6D00261E95B No Visible Damage 1062 6/1/2026 5/31/2026 2319757NA BD35802912960 Stella Lanuti MAIFAR3TOPSP 1 0210D6D00261E95B No Visible Damage 1063 6/1/2026 5/31/2026 2319757NA BD35802912960 Stella Lanuti STAFAR3BBOTM 1 0210D6D00261E95B No Visible Damage 1064 6/1/2026
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