Re: 2328437NA

Dear Nicholas, Hope this email finds you well. We have received your Exchange Request #06A62E2914740. We are eager to assist but unfortunately, the VINCA - PINK CANDY L TOP you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-19 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2328437NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Reena

Dear Nicholas, Hope this email finds you well. Kindly disregard previous message and refer to this one instead. We have received your Exchange Request #06A62E2914740. We are eager to assist but unfortunately, the VINCA - PINK CANDY L TOP you have selected is out of stock. We are sorry about this. We would like to offer 2 options; place a new order today for a different style/size to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-19 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2328437NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Reena

2328437NA / 06A62E2914740 / OOS VINPIN3TOPL 0

Hi Nicholas, Thank you for getting back to us. Thank you for getting back to us. We truly appreciate you reaching out, and we understand the situation regarding the bikini set. We would love to assist with an exchange; however, unfortunately, the VINCA - SALA set in the requested sizes (Small bottoms and Large top) is currently out of stock. We sincerely apologize for the disappointment and inconvenience caused. Instead of proceeding with a traditional exchange, we would recommend placing a new order directly through our website for the full set in your preferred style and size. This is the best way to secure the items you would like while they are available. You may also use the free shipping code previously provided to waive the shipping fee on your new purchase. Kindly note that this process will work similarly to an exchange, as we will arrange a refund for the complete set once your returned items have been received and confirmed at our warehouse. If this works for you, you may: PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-19 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2328437NA We look forward to hearing back from you! Kindest, Reena

Hi Nicholas, Thank you for confirming your return request! Our return policy states that item/s must be returned in original condition, with the returns tag and hygiene seal remaining in place. Item/s must not have been worn, washed, or altered in any way. However, we’ll make a exception in this case regarding the removed hygiene seal. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - PINK CANDY VELVET Set: S / S Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 06A62E2914740 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

RF #2328437NA / 06A62E2914740 Removed hygiene seal - SA approved proceed

Latest Ticket: https://triangl.gorgias.com/app/ticket/223663245#