Re: 2333246NA

Dear Bwalya, Hope this email finds you well. We have received your Exchange Request #DC2AB82917677. We are eager to assist but unfortunately, the VINCA - JADED GREEN M/M CHEEKIEST you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-20 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2333246NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Reena

2333246NA / DC2AB82917677 / AOOS VINJAD2TOPM 20 / SIDJAD2CBOTM 10

Dear Bea, Thank you for getting back to us and sharing your new Order # 2338291NA. We appreciate that you've placed a new order. Your return for Order # 2333246NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - BOSSA - top M , bottom M / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: DC2AB82917677 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for UK customers): United Kingdom TRIANGL RETURNS Expand Talent 42 Swan Meadow Warwick CV34 6HZ United Kingdom ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful day! Warm regards, Elaine xx

RF & REP , 2333246NA / DC2AB82917677 new ORDER# 2338291NA (w/ SF code)

Hi Bea, Thank you for confirming your return request. No worries, we have noted that you will be keeping the items under Order 2333246NA under RA DC2AB82917677. Your return for Order 2338291NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - JADED GREEN Top M / Bottom M / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 4C697F2923363 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for UK customers): United Kingdom TRIANGL RETURNS Expand Talent 42 Swan Meadow Warwick CV34 6HZ United Kingdom ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx

RF 2338291NA 4C697F2923363 archived 2333246NA DC2AB82917677

Dear Bwalya, Thanks for that clarification, we'd love to check the status of your request. We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received. Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm a refund or exchange. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Kindest, Joanna

#2333246NA DC2AB82917677 #2338291NA 4C697F2923363

Hi Bwalya, Thank you for sending that through! We're pleased to inform you that we’ve received your returned items, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Lynn

FOR PROCESSING #2333246NA DC2AB82917677 & #2338291NA 4C697F2923363 2333246NA DC2AB82917677 Bwalya Kapapa VINBOS2TOPM 1 0211FC4101825814 No Visible Damage 1047 6/1/2026 2333246NA DC2AB82917677 Bwalya Kapapa SIDBOS2CBOTM 1 0211FC4101825814 No Visible Damage 1048 6/1/2026 2338291NA 4C697F2923363 Bwalya Kapapa VINJAD2TOPM 1 0211FC41018257F8 No Visible Damage 1049 6/1/2026 2338291NA 4C697F2923363 Bwalya Kapapa SIDJAD2CBOTM 1 0211FC41018257F8 No Visible Damage 1050 6/1/2026