CUSTOMER2026-05-08 17:26:08· chat/gorgias_chat
> What is your refund and exchange policy?
We’re happy to offer returns and exchanges within 14 days of receiving your order.
To be accepted, items need to be in their original condition with the returns tag and hygiene seal still attached. Please note, we can’t take back items that have been worn, washed, or altered.
If your return meets these conditions, you’ll receive a full refund for the item price (excluding original shipping fees and any duties/taxes).
✨ Ready to start? You can easily initiate your return through our Return Portal
Still have questions? I’m here to help!
> Yes
Sure! What else can I help you with?
> I request a return but haven’t approved
AI_AGENT2026-05-08 17:26:21· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
To check your return request, please log in first so we can look up your order and see why it has not been approved yet.
AI_AGENT2026-05-08 17:27:57· chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-05-08 17:28:20· chat/api
Hi there! Thanks for your message. Our team reviews return requests manually before approval, and they’re reviewed within two business days. I’ll pass this over to our team so they can help you directly, they’ll join shortly. Please leave your email address in chat if you’d like, and the expected waiting time here is 1 minute.
CUSTOMER2026-05-08 17:29:41· chat/gorgias_chat
emmadinh525@gmail.com
AGENT2026-05-08 17:30:08· chat/helpdesk
Hi! Kelly here, and I’ll be helping you today. :)
AGENT2026-05-08 17:30:33· chat/helpdesk
Do you wish to submit an exchange or a refund?
CUSTOMER2026-05-08 17:31:42· chat/gorgias_chat
Yes
CUSTOMER2026-05-08 17:31:50· chat/gorgias_chat
I did submit a return
CUSTOMER2026-05-08 17:31:57· chat/gorgias_chat
But haven’t been approved
AGENT2026-05-08 17:33:25· chat/helpdesk
Got it. What's the order number so I can submit a follow up.
CUSTOMER2026-05-08 17:33:57· chat/gorgias_chat
2322651NA
AGENT2026-05-08 17:34:34· chat/helpdesk
Thanks. Is this for your Celeste?
CUSTOMER2026-05-08 17:34:52· chat/gorgias_chat
Yes
CUSTOMER2026-05-08 17:34:59· chat/gorgias_chat
I received the wrong item
CUSTOMER2026-05-08 17:35:17· chat/gorgias_chat
I want to return it so i can get something else from your store
AGENT2026-05-08 17:35:43· chat/helpdesk
Noted on refund request.
I have forwarded your concern to the Returns Team for review.
Allow them to get back to you via email within 24 to 48 hours for further assistance.
Kindly monitor your spam and junk folder as some emails ends up there.
AGENT2026-05-08 17:36:20· chat/helpdesk
Sorry, kindly give them 24 hours. ****
CUSTOMER2026-05-08 17:36:36· chat/gorgias_chat
It’s been more than 48 hrs since i submit my return request
CUSTOMER2026-05-08 17:36:54· chat/gorgias_chat
Will it pass the returning window?
AGENT2026-05-08 17:37:19· chat/helpdesk
I understand. No worries, rest assured that you will hear from them within 24 hours.
AGENT2026-05-08 17:37:29· chat/helpdesk
I submitted a follow up request.
AGENT2026-05-08 17:37:53· chat/helpdesk
Do you have any other concerns that I can help you with?
CUSTOMER2026-05-08 17:37:57· chat/gorgias_chat
Ok, thank you. Do u have return warehouse in the US
AGENT2026-05-08 17:38:18· email/helpdeskINTERNAL
Hi, for approval. Thanks
- 2322651NA
- https://triangl.gorgias.com/app/ticket/219746436
AGENT2026-05-08 17:38:26· chat/helpdesk
Yes we do.
CUSTOMER2026-05-08 17:38:31· chat/gorgias_chat
Ok. Thanks
CUSTOMER2026-05-08 17:38:37· chat/gorgias_chat
That’s it
AGENT2026-05-08 17:39:12· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
AGENT2026-05-09 02:12:47· chat/helpdeskINTERNAL
replied in https://triangl.gorgias.com/app/ticket/219803246