4,798 tickets1-100

Re: A shipment from order #2334721NA is on the way

Elise Coberly · emcoberly@gmail.com · Gorgias #221686160

closed
Opened
17 May 2026, 22:06
Closed
19 May 2026, 13:21
Assignee
Trish - Orders
or_order statusor_pending concernsor_tracking adviseorderstrianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-17 22:06:22· email/email
    Hi! I just wanted to double check to make sure bc I didn't receive a separate email for tracking for this order - totally fine if it didn't ship yet but I didn't want to miss it.Order #2334721NA Thanks!
  2. AGENT2026-05-17 23:26:21· email/helpdesk
    Dear Elise, Thank you for your recent purchase. We’re very sorry for the confusion We’ve contacted our shipper to follow up on the status and will update you as soon as we hear back from them. Please expect another email from us soon. Kindest, Bernadette x
  3. AGENT2026-05-17 23:27:02· email/helpdeskINTERNAL
    If no update by 24 hours, please follow up. Thanks! x #2334721NA - WRONG TN Extensiv Tracking #: #2334721NA Added to request sheet
  4. AGENT2026-05-18 21:02:55· email/helpdesk
    Dear Elise, Thank you so much for your patience, and I sincerely apologize for the delay in sending through your tracking information. Please find your tracking details below: Order Number: #2334721NA Tracking Number: 525701692526 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=525701692526 According to the latest tracking update, the parcel was delivered on Monday, 5/18/2026, at 10:26 am and signed for by “R.Reeder”. Could you please confirm whether you already have the parcel in your possession? If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish
  5. CUSTOMER2026-05-19 12:37:36· email/email
    Yes, we got it yesterday. Thanks for the follow up <3
  6. AGENT2026-05-19 13:21:04· email/helpdesk
    Dear Elise, That’s wonderful to hear, and thank you so much for confirming! I’m very glad the parcel arrived safely, and we truly appreciate your patience while we sent through the tracking information. We hope you absolutely love your new pieces! If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish
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