Re: A shipment from order #2330846NA is on the way

Hi Emily, Thank you so much for your patience, and we sincerely apologize for the delay in getting back to you. We understand how frustrating delays can be, and we truly appreciate you taking the time to follow up with us. We have also received your other email, but please note that we will be addressing all your concerns in this email thread to avoid any confusion. Kindly refer to and reply to this email only. Upon checking, we can confirm that the VINCA - BANC Blue Triangle Bikini Set is available in two different bottom coverage options: Cheeky and Cheekiest. The Cheeky bottom is the standard coverage designed for this style and offers a more classic, moderate fit. Meanwhile, the Cheekiest option is designed with less fabric coverage for a more minimal look and feel. We completely understand that choosing the right coverage can sometimes be confusing, especially when shopping online, and we appreciate the opportunity to clarify this for you. Kindly see the reference below for a better comparison between the two coverage options. If you need further assistance, please let us know, we're happy to help. Kindest, Geelah

Dear Emily, Thank you for getting back to us. We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the VINCA - BANC + Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Pearl

Pending Approval / 2330846NA / clarify EX items

Hi Emily, Thank you for getting back to us! We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - BANC Bottom XS Cheeky (Send back your Bottoms only, please include your bag/pouch in original plastic packaging.) Exchanging For: VINCA - BANC Bottom XS Cheekiest (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2330846NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Australia & New Zealand customers): Australia TRIANGL RETURNS c/o ICAL International Customs and Logistics 21–23 Jets Court, Melbourne Airport, VIC 3045 Australia ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

EX #2330846NA / 2330846NAEX TIEBAN2CBOTXS 37

Dear Emily, We're pleased to inform you that your exchange for the VINCA - BANC Bottom XS Cheekiest has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Nikka

2330846NA / 2330846NAEX PROCESSED: 6/14/2026 NEW ORDER: 2362957NA 6/11/2026 #2330846NA NA Emily Ryals VINBAN2ABOTXS 1 R201814003363166 34955 6/11/2026