Re: Conversation with Customer #520096274

The same feedback was left on truspilot .. Here is our response : We’re very sorry to hear about your experience and completely understand your frustration, especially as the order was intended as a gift and the return window had already expired. We appreciate you taking the time to share your feedback. We are currently working on improvements to our post-purchase and returns journey, with updates aimed at making the process smoother and more aligned with customer expectations. While these changes are already in progress and expected to launch soon, we understand that this does not help your current situation. In the meantime, our team will reach out to you directly to see whether there may still be a solution we can assist with. Thank you again for taking the time to share your feedback with us. The TRIANGL Team

Hi Melissa, Thank you for taking the time to share your feedback with us. We truly understand your frustration and disappointment, especially since this purchase was intended as a gift for your daughter. We also appreciate the honest feedback you shared on Trustpilot, and we take comments like yours very seriously as we continuously work to improve both our policies and customer experience. While our return policy is in place to ensure fairness and consistency, we do understand that exceptional circumstances can arise. As a one-time exception, we would be happy to proceed with a refund for your order. We genuinely appreciate the respectful way you communicated your concerns throughout this process, and we hope this resolution helps restore some confidence in our company. Your satisfaction is important to us, and we truly hope we’ll have the opportunity to serve you again in the future under better circumstances. That said, your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - ALINA Pink Crochet Scoop Bikini Set - Top / L :: Bottom / L / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2316180NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Nikka

OTE RF: 2316180NA / 2316180NARF - OTE Approved by Jerome

Hi Melissa, Thank you so much for your incredibly kind message and for taking the time to update your review — we truly appreciate it. We’re so glad we were able to find a resolution that worked for you, and your understanding throughout the process has meant a lot to us. While we’re sorry the swimsuit wasn’t the right fit for your daughter, we really appreciate your thoughtful feedback and your kind words about our products and service. Once you have shipped your items, you may send us a snapshot of your postage receipt showing the tracking number/courier so we can help monitor your return and process your request promptly. Thank you again for your support, and we hope to welcome you back again in the future. Kindest, Dy xx

Hi Melissa, Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Ja

OTE RF: 2316180NA / 2316180NARF SD: May-19-26 ADD: May-22-26 TN: 4209457823079405530109355381749816

5/22/2026 #2316180NA 2316180NARF MELISSA ROMANO NMAIALICBOTL 1 USPS9405530109355381749816 333758 5/26/2026 5/22/2026 #2316180NA 2316180NARF MELISSA ROMANO NMAIALITOPL 1 USPS9405530109355381749816 333759 5/26/2026