2,272 tickets1-100

Re: Conversation with Customer #520445972

Rachel Flaherty · rachelflaherty491@gmail.com · Gorgias #221576374

closed
Opened
17 May 2026, 04:34
Closed
23 May 2026, 04:32
Assignee
Joanna - Returns Team
returnsreturns_follow-upreturns_tier 2trianglai_answeredai_handoverai_next_genai_processingai_snoozechannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-17 04:34:43· chat/gorgias_chat
    Hi! I purchased a bikini from TRIANGL a couple of years ago and have always loved the style and quality. Unfortunately, over time the material has stretched out significantly and it no longer fits properly, despite being well cared for and only hand-washed according to the instructions. I was wondering if there’s anything that can be done in this situation — such as a replacement, a discount toward a new set
  2. AI_AGENT2026-05-17 04:34:54· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. I’m sorry to hear about this. If there’s a quality issue, please share your order number and a short description so our team can help further.
  3. CUSTOMER2026-05-17 04:35:40· chat/gorgias_chat
    Hi! Unfortunately I don’t have the order number anymore as the bikini was purchased a couple of years ago, but I can provide photos of the bikini and any other details that may help identify the order. The material has stretched out significantly over time despite being hand-washed and properly cared for. I’d really appreciate if there’s anything that can be done, such as a replacement, store credit, or a discount toward a new set.
  4. AI_AGENT2026-05-17 04:35:51· chat/api
    I’m sorry to hear this. Please share the photos and any other details you have, and I’ll pass this over to our team so they can review it for you. You can also leave your email address so they can contact you. They’ll join shortly, and the expected wait time in chat is 1 minute. Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
  5. AGENT2026-05-17 04:37:27· chat/helpdesk
    Hi! I’m Anna, and I’ll be helping you from here.
  6. CUSTOMER2026-05-17 04:37:56· chat/gorgias_chat
    HI Anna, let me send over some pictures one second
  7. AGENT2026-05-17 04:38:21· chat/helpdesk
    We're sorry to hear about the condition of the bikini.
  8. AGENT2026-05-17 04:38:35· chat/helpdesk
    Can you send it again in .jpeg formart?
  9. CUSTOMER2026-05-17 04:38:58· chat/gorgias_chat
    sure one second
  10. AGENT2026-05-17 04:39:43· chat/helpdesk
    Thank you!
  11. AGENT2026-05-17 04:39:54· chat/helpdesk
    May I have the name and email used at checkout?
  12. CUSTOMER2026-05-17 04:41:14· chat/gorgias_chat
    Annabel Chouinard. The email was im pretty sure annabel.chouinard@icloud.com but i have since changed to a different email
  13. AGENT2026-05-17 04:42:08· chat/helpdesk
    Thank you. Hold on, please.
  14. CUSTOMER2026-05-17 04:42:48· chat/gorgias_chat
    Okay
  15. AGENT2026-05-17 04:43:07· chat/helpdesk
    I'm unable to locate an order using the details provided. May I know if the order was placed using a different email or name?
  16. CUSTOMER2026-05-17 04:43:42· chat/gorgias_chat
    It was also possibly used under the name Rachel Flaherty with the email address rachel.flaherty@greenwoodcollege.com
  17. AGENT2026-05-17 04:44:03· chat/helpdesk
    Thank you!
  18. CUSTOMER2026-05-17 04:45:14· chat/gorgias_chat
    anything?
  19. AGENT2026-05-17 04:45:45· chat/helpdesk
    Sorry, the details came up with a different set.
  20. AGENT2026-05-17 04:47:22· chat/helpdesk
    Any other name or email that may have been used for this set?
  21. CUSTOMER2026-05-17 04:47:25· chat/gorgias_chat
    Yes, the purple sparkly one is the set that stretched out. I just can’t seem to find it right now, but I do have photos of myself wearing it. Since I couldn’t locate the actual bikini at the moment, I thought it would be okay to send photos of a different colour in the same style as a reference.
  22. CUSTOMER2026-05-17 04:48:35· chat/gorgias_chat
    This is the stretched out putple one.
  23. AGENT2026-05-17 04:48:51· chat/helpdesk
    Got it. Thank you.
  24. CUSTOMER2026-05-17 04:48:59· chat/gorgias_chat
    sorry for the confusion.
  25. AGENT2026-05-17 04:49:14· chat/helpdesk
    No worries. Thank you for confirming.
  26. AGENT2026-05-17 04:50:01· chat/helpdesk
    I will forward your concern to our Returns Team for further checking, but I cannot guarantee anything at the moment, as the set was purchased more than a year ago.
  27. AGENT2026-05-17 04:50:07· chat/helpdesk
    May I have your name and email, please?
  28. CUSTOMER2026-05-17 04:50:25· chat/gorgias_chat
    Rachel Flaherty. My email is rachelflaherty491@gmail.com
  29. AGENT2026-05-17 04:50:43· chat/helpdesk
    Thank you!
  30. AGENT2026-05-17 04:50:53· chat/helpdesk
    Please expect their email within 24 hours.
  31. AGENT2026-05-17 04:50:59· chat/helpdesk
    In the meantime, can I help you with anything else?
  32. CUSTOMER2026-05-17 04:51:07· chat/gorgias_chat
    No thanks have a good day
  33. AGENT2026-05-17 04:51:19· chat/helpdesk
    You're most welcome! It has been a pleasure assisting you. Thanks, and have a lovely day! x
  34. AGENT2026-05-17 04:53:42· chat/helpdeskINTERNAL
    Hi, RT! For your assistance, please. Thanks! x 2043102NA The material has stretched out significantly over time despite being hand-washed and properly cared for. I’d really appreciate if there’s anything that can be done, such as a replacement, store credit, or a discount toward a new set. Rachel Flaherty. My email israchelflaherty491@gmail.com
  35. AGENT2026-05-17 09:33:22· email/helpdesk
    Dear Rachel, Thank you for getting in touch with us. Your concern has been forwarded from the Live Chat. Please send us a separate email message using the email address you used when you placed your order regarding your concern. Have a lovely day! Kindest, Crystel
  36. AGENT2026-05-17 09:33:57· email/helpdeskINTERNAL
    NOT VERIFIED/LINKED 2043102NA (DOP 2024)
  37. AGENT2026-05-17 09:35:14· email/helpdesk
    Dear Rachel, Thank you for getting in touch with us. Your concern has been forwarded from the Live Chat. Please send us a separate email message using the email address you used when you placed your order regarding your concern. Have a lovely day! Kindest, Crystel
  38. CUSTOMER2026-05-22 22:01:44· email/email
    Hi, The email used was rachel.flaherty@greenwoodcollege.com, but I do not have access to that email anymore.
  39. AGENT2026-05-23 04:32:41· email/helpdesk
    Hi Rachel, Thank you for reaching out to us, and I’m so sorry to hear about your experience with your bikini. We completely understand how disappointing this must be, especially after loving the style and quality of your TRIANGL pieces over the years. Our bikinis are designed to be long-lasting, and with proper care, the materials should maintain their fit and quality over time. We appreciate you taking such good care of your bikini by following the recommended hand-washing instructions. After reviewing your order, we can see that your bikini was purchased quite some time ago(December 27, 2024) . Unfortunately, as it falls well outside of our returns and warranty timeframes, we’re unable to offer a replacement, return, or store credit in this instance. I sincerely apologize for any disappointment this may cause. You can review our Returns Policy and FAQs here for more information: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions That said, we truly value your continued support of TRIANGL, and we’d love to help in some way. As a gesture of goodwill, we’d be happy to offer you free shipping on your next order. You can use code FS2043102NAJS at checkout — this code is valid for one use within the next three months. We really appreciate your understanding and continued trust in our brand. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for your support! Kindest, Joanna
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